Communication Customer Experience Management Employee Experience Omnichannel 
InMoment XI
JULY 12, 2023
A well-designed CX strategy can be the main aspect that helps you attract and retain your customer base, so you don’t want to leave anything up to change. Instead, your brand needs to have incredibly intentional customer experience management techniques in place. How are their questions answered?
Quadient
FEBRUARY 9, 2022
Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX. Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. Digital and omnichannel connection. Andrea Haughton.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Quadient
FEBRUARY 9, 2022
Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX. Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. Digital and omnichannel connection. Andrea Haughton.
Experience Investigators by 360Connext
APRIL 23, 2024
CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning.
Quadient
JULY 25, 2022
Current state journey map example (Insurance prospect): Learn how your prospects experience your company by mapping their current touchpoints to a sale and identifying reasons for drop off. Notice that this map includes the communications that the customer receives and emotions the customer experiences at each stage of the journey.
Customer Guru
AUGUST 21, 2018
Mark is CEO & CMO of Loyalty360, an “Association of Customer Loyalty” He has vast experience in designing and administering loyalty/CRM programs, and data-driven marketing communication programs. One of her most notable research works was Forrester’s Customer Experience Management Maturity Model.
SurveySensum
MAY 19, 2023
Step 6: Communicate the changes Ensure that the changes and improvement you make is communicated with the customers. Show customers that their opinions matter and that their feedback leads to change. Use an omnichannel approach to reach your customers where they prefer to engage.
Expert insights. Personalized for you.
260 
Let's personalize your content