ShepHyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. He shares the four reasons why businesses should not shy away from customer complaints. appeared first on Shep Hyken.

Guest Experience 80

Guest Experience Document Entertainment Hospitality 80

Magellan Solutions

JUNE 10, 2021

Hotels, inns, and B&Bs present unique, fun, and relaxing opportunities for guests all over the world. These are especially the people behind the successful hospitality businesses. Excellent customer service means never allowing the concierge desk to sit empty. We work with you to create the ultimate guest experiences.

Hotels 52

Hotels Entertainment Hospitality Call Center 52

Kustomer

JUNE 9, 2021

Not only is it critical for businesses to solve a customer complaint the first time, it can truly sway a customer’s lifelong experience with that brand. consumers were willing to spend more when companies provided exceptional customer service. Active Communication Is Key. A Personalized Touch Counts.

Tourism 96

Tourism Exceptional Customer Service Guest Experience Hospitality 96

Experience Investigators by 360Connext

JULY 16, 2019

How often do you discuss customer experience strategy in your regular communications to employees? Not enough to make a difference to your customers. How often do you help your team with a deep dive into a topic like empathy or handling difficult customer situations? Do you know your customer experience strategy?

Customer Experience 110

Customer Experience 2019 Guest Experience Hospitality 110

CSM Magazine

MARCH 27, 2023

However, even a stunning venue can be overshadowed by subpar service staff. The key to having successful events is having a team that pays attention to detail and makes sure that your guests’ experience is as pleasant and stress-free as possible. Prioritize Personality Of course, it’s not just about experience.

Events 52

Events Guest Experience Reference Hospitality 52

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Michel Falcon Experience

APRIL 11, 2019

Thank YOU for joining US because you have tons of options, especially in hospitality, so, thank you for joining us.” Jason: The end result for you guys is what’s the industry standard retention rate for hospitality? I’m sure lots of people have worked in hospitality before.

Culture 60

Culture Books Leadership Hospitality 60