article thumbnail

The Best Ways To Provide Customer Service Via Live Chat

Second to None

There is a massive opportunity for brands operating within digital channels to optimize the way they communicate with and provide service to consumers online. If your team does not respond in a timely fashion, customers will feel underserved, ultimately resulting in poor customer satisfaction and a potential loss of revenue.

article thumbnail

Do Your Employees Know What Customers Are Saying About Your Brand?

Second to None

Capturing information from customers and not acting on it can be more damaging to your brand perception than not listening in the first place because customers will feel like they wasted their time communicating their feelings to your team. Our solutions are developed on the basis of solid research and statistical science.

Brands 59
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Does Influencer Marketing Tie Into Customer Experience?

Second to None

4] Furthermore, Dealsptr found that in the fashion industry, fashion influencers drive more purchasing decisions that family and friend recommendations. [5] 4] Furthermore, Dealsptr found that in the fashion industry, fashion influencers drive more purchasing decisions that family and friend recommendations. [5]

article thumbnail

7 Top Marketing Tips: Customer Satisfaction in Retail

SurveySensum

Knowing these customer preferences, behaviors, and expectations will help you shape your marketing strategies. For instance, Patagonia, a trendy fashion store conducted surveys, and discovered that its target customers are looking for sustainability and eco-friendly fashion choices.

article thumbnail

7 Top Marketing Tips: Customer Satisfaction in Retail

SurveySensum

Knowing these customer preferences, behaviors, and expectations will help you shape your marketing strategies. For instance, Patagonia, a trendy fashion store conducted surveys, and discovered that its target customers are looking for sustainability and eco-friendly fashion choices.

article thumbnail

Three Types of CS Representatives That Drive Customers Away

Second to None

When your front line lacks the proper information, it reveals a disconnect in communication within the company. The best way to ensure that your customer service team is informed is to inform them. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1] [link]. [2]

article thumbnail

What Your Brand Can Learn From Sephora’s Updated CX Platform

Second to None

When there’s no communication between the two, the channel departments start to work against each other. “We We end up competing against each other a lot of the time, and that actually means that both departments run promotions just to fluff up sales for a particular quarter,” said the e-commerce manager at a fashion retailer. “If

Brands 54