Competitive Advantage Connections Culture E-support 
InMoment XI
FEBRUARY 14, 2024
While omnichannel customer experience focuses on connecting channels throughout the customer journey, integrated CX takes it further by deriving insights from the customer journey and making decisions based on all of the available data. But, it may not be as hard as you think.
Magellan Solutions
NOVEMBER 20, 2023
There are several advantages to outsourcing outbound services. It can help your company gain the competitive advantage it needs. Your customers are out there, and we have the strategy to connect with them. By outsourcing outbound support, they increased lead conversion rates. So why exactly should you outsource?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
JULY 26, 2023
According to the research study conducted by Harvard Business School, The Economics of E-Loyalty , increasing customer retention rates by 5% increases profits by 25% to 95%. The success of Starbucks Rewards lies not only in the tangible rewards but also in the emotional connection it fosters with its customers.
SurveySparrow
APRIL 28, 2023
Consumer behavior is influenced by a range of factors, including psychological, cultural, social, and economic. Researchers have also continued to explore the impact of cultural factors on consumer behavior, including the role of Hofstede’s cultural dimensions theory in shaping cross-cultural consumer behavior.
SurveySensum
JULY 11, 2023
‘80% of customers are more likely to buy from a brand that offers personalized experiences.’ – New Epsilon research When a brand shows that it understands and cares about its customers, it forges a special connection that goes beyond a transactional relationship. So, you called customer support to enquire about it.
Magellan Solutions
MAY 10, 2020
As revealed in Live Chat Statistics 2020 , 79% of customers prefer live chat support. Having a live chat option on your website gives you a competitive advantage. Besides traditional phone and email support can’t stand the competition alone. What are the Pros and Cons of Outsourcing Your Live Chat Support?
Chattermill
MAY 12, 2019
Whether you work in marketing, sales, support, engineering or product, if you want to become a master of your craft and deliver a great experience for customers, here’s our advice for getting an edge: Read books. This book functions as a blueprint for using the feedback collection process to improve company culture and drive customer loyalty.
Expert insights. Personalized for you.
260 
Let's personalize your content