Competitive Advantage Culture Customer Focused Magazine 
CSM Magazine
JANUARY 13, 2016
More and more companies are recognizing just how important a deliberate and intentional customer-focused culture is, but few companies do it well. Here are 12 simple steps to ensure your organization is maximizing this important competitive advantage: 1. Make customer service a key priority.
ProProfs Chat
JUNE 30, 2020
To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies.
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SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Mila Widyani – Head of Customer Experience at CIMB Niaga.
CSM Magazine
JUNE 21, 2018
Unless a company begins at startup with a zealous customer focus, there is practically no chance for improvement without a consulting partner. Yet, studies show that less than 13% of companies have strong CX cultures that drive better business results. Recently they started selling off parts of the company to survive.
CSM Magazine
OCTOBER 28, 2016
Creates a competitive advantage: Companies that invest in leadership development are the minority. No matter where your leadership development is as an organization, here are 4 critical elements to consider when evaluating the overall leadership capacity and culture within your organization.
Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Frank Eliason.
Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Frank Eliason.
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