CSM Magazine
JANUARY 13, 2016
More and more companies are recognizing just how important a deliberate and intentional customer-focused culture is, but few companies do it well. Here are 12 simple steps to ensure your organization is maximizing this important competitive advantage: 1. Make customer service a key priority.
ShepHyken
NOVEMBER 22, 2021
If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz. Follow on Twitter: @Hyken.
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Customer Bliss
MARCH 21, 2019
“Don’t look at yourself, look at your customer. Be sure you have your customer in mind when you create something. Be sure it’s customer-focused, not self-focused,” says Horst Schulze , Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co.
ShepHyken
APRIL 25, 2022
Instead of treating customer service like an afterthought or an overhead cost, your company has an opportunity to turn customer service into a revenue generator and a strategy to create a long-lasting competitive advantage. When a customer takes the time to download an app, it’s a commitment.
SurveySparrow
OCTOBER 13, 2023
An online magazine, observing increased readership after redesigning its website based on user feedback, recognizes the ongoing nature of feedback implementation for sustained growth. Understanding Customer Needs Feedback loops enable businesses to comprehend the precise needs and desires of their customers.
ProProfs Chat
JUNE 30, 2020
He helps customer service teams unlock their unimaginable potential. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. Jill Griffin created a buzz after releasing the book Customer Loyalty: How to Earn, How to Keep it. Author: John R.
Wootric
FEBRUARY 14, 2019
Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. Maxie Schmidt. Rachel English.
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