ShepHyken

JANUARY 3, 2024

Customers Want It Now Customers will be less patient next year because of what is referred to as the Amazonation of the customer. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

2024 94

2024 Customer Service Workshop Customer Service Training 94

Stella Connect

NOVEMBER 29, 2021

There are some brands that seem to just get it, that understand customer wants and needs and are able to meet and exceed those expectations in the moment, at any given moment in time. . And what sets these customer-centric leaders apart from the rest? 2: Agent knowledge about products and services. #3:

Poor Customer Service 84

Poor Customer Service 2021 2022 Consumers 84

ShepHyken

MAY 17, 2021

How to Nurture Your Online Customers And Turn Them Into ‘Brand Evangelists” by Peggy de Lange. (B&T) B&T) Building a connection with existing customers is just as integral to any marketing strategy as winning new ones, but how do we turn customers into spokespeople for our brands?

2021 80

2021 Article Customer Service Customer Retention 80

ShepHyken

AUGUST 26, 2019

5 Strategies On How To Stay Ahead Of Customer-Driven Disruption by NJ Goldston. Forbes) Sarkar details five strategies that any company can adapt in their own push to connect with, and capitalize on, customer needs. Are You Meeting & Exceeding Customer Expectations? There’s a big difference.

2019 107

2019 Article Customer Service 2020 107

CSM Magazine

OCTOBER 19, 2023

As recent reports suggest, companies that invest in higher levels of customer service often reap the financial rewards in the investment created. When leveraged effectively, it can provide invaluable insights that leads to better decision-making and, ultimately, happier customers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? Traditionally customers called. Your customers expect it, so don’t fight it.

2018 72

2018 Article Customer Service Loyalty 72

ShepHyken

AUGUST 20, 2018

.” Are your customers’ experiences profoundly remarkable? Retail Customer Experience) Emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. The absence of an emotional connection is the definition of a poor customer experience. by Chip Bell.

Article 69

Article 2018 Customer Service B2B 69

ShepHyken

JANUARY 23, 2017

My Comment: Many businesses are figuring out alternative ways to deliver customers service, such as self-service options, chatbots, etc. The phone used to be the main way customers connected with companies, but not anymore. Sharpen) Here’s part II in our series about the future of customer experience.

2017 59

2017 Article Social Media Customer Service 59

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Give Your Customers More Accurate Help.

Social Media 47

Social Media Customer Service Strategies Customer Service Download 47

SurveySparrow

OCTOBER 1, 2023

High-touch customer service, often referred to as “white glove” service, is a customer-centric approach that goes above and beyond to meet and exceed customer expectations. “High-touch” is a way of doing customer service where the main goal is to make customers feel really special.

Customer Service 52

Customer Service Customer Experience Customers Travel 52

Russel Lolacher

DECEMBER 10, 2019

” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. How will you manage your interactions and connection with your audience (spoiler: CRM) so you can be there at every step of the relationship?

Social Media 102

Social Media Customer Service Strategies Customer Service Customer Care 102

ShepHyken

FEBRUARY 5, 2018

My Comment: I’m a fan of the concept of selling with service. No doubt there is a connection between sales and service. The sales person than can out service their competitor wins. Here are ten points that are relevant for any company that wants to sell in way that creates customer loyalty.

2018 15

2018 Article Customer Service B2C 15

ShepHyken

DECEMBER 17, 2018

My Comment: Here are three reminders (for some of you this may be new) about how to create loyal customers. Predicting what your customers will do next comes from data. Creating valuable content will help customers be interested in what you do and sell. And, connecting on an emotional level helps drive return visits/purchases.

2018 78

2018 Article Customer Service 2019 78