Connections Customer Expectations Loyalty Programs User Experience 
Experience Investigators by 360Connext
NOVEMBER 7, 2023
When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. The problem, however, is those efforts are wasted if the new connections don’t stick. Customers expect (and deserve!) personalized, convenient, and fulfilling experiences.
C3Centricity
MAY 12, 2024
A study by American Express found that 70% of consumers are willing to spend more with companies they believe provide excellent customer service. Nordstrom sets a high standard in this regard, famously accepting the return of car tyres they never sold to satisfy customer expectations and demonstrate their commitment to service.
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Steve DiGioia
MAY 1, 2023
Here are 4 Reasons Why Great Service is a Trap That Will Ruin Your Business Great Service is Expected Customers expect a certain level of service when they interact with any business. Rather, it’s become a baseline expectation. This means that providing great service is no longer a unique selling point.
West Monroe
JANUARY 1, 2024
Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Digital's Role in Engaging Customers—Before They Need You" on Spreaker. About the episode How do you connect with and serve patients when they’re not sick or in the hospital? Certainly, the concept of staying connected in healthcare is multifaceted.
SurveySensum
SEPTEMBER 21, 2023
This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Businesses must prioritize personalization to meet these expectations effectively.
SurveySensum
SEPTEMBER 26, 2023
The key to improving product adoption lies in understanding your users better than anyone else. Your SaaS feedback platform acts as a bridge, connecting you directly to the voices of your customers. Explain how these features address users’ pain points or fulfill their needs in the early stages.
SurveySensum
JULY 27, 2023
That’s also the power of understanding customer feedback and data. According to Salesforce’s third edition of the State of the Connected Consumer Report , 64% of customers expect tailored experiences based on their preferences. The NikePlus loyalty program is a key pillar in delivering personalized experiences.
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