Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

MARCH 19, 2017

It sounds defensive and most certainly, it makes the customer more intent on speaking with a supervisor. Maybe try, “I can certainly connect you with a supervisor. If the customer insists on speaking to a supervisor, go ahead and transfer with a good attitude. On one call a customer said, “Hi Paul! I’m fine.”.

Workshop 86

Workshop Airlines Customer Service Training Customers 86

Myra Golden

APRIL 15, 2017

I didn’t make emotional connection. I went and delivered that training and a few days after that work, my client sent me the following reaction via email: Myra delivered two full-day workshops for us, and we could not be more pleased. Her personal stories and experiences were insightful and valuable. • I was prayed up.

Seminar 58

Seminar Workshop Interaction Connections 58

Wootric

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Myra Golden

MAY 29, 2018

I’m sipping black tea and listening to classical music while I custom design a customer service workshop for a utility on the east coast. Look at these examples and think of how you can adapt the concept to provide your customers with horrible news. “So, So, the previous owner has an unpaid balance.

Workshop 49

Workshop Customers Definition Connections 49

Myra Golden

SEPTEMBER 1, 2016

The employee I spoke with made the two biggest mistakes customer service employees can make in the beginning of a call with a patient – or “would-be” patient. In my customer service training workshops, when we focus on telephone soft skills, I tell my clients to always use a lead-in.

Customer Service Training 45

Customer Service Training Workshop Connections Customer Service 45

Myra Golden

JULY 15, 2018

For some time I’ve wanted to update my Top 6 Ways to Get An Angry Customer to Back Down tactics. In a few days I’m heading to Montreal to help a new client, a team of Customer Service Representatives, get their demanding and unreasonable customers to back down. You don’t want your customer to feel any of these emotions.

Workshop 68

Workshop Insurance Communication Customers 68

Myra Golden

SEPTEMBER 1, 2016

The employee I spoke with made the two biggest mistakes customer service employees can make in the beginning of a call with a patient – or “would-be” patient. In my customer service training workshops, when we focus on telephone soft skills, I tell my clients to always use a lead-in.

Customer Service Training 45

Customer Service Training Workshop Customer Service Customer Experience 45

Myra Golden

OCTOBER 11, 2016

Last Friday during a full day workshop in Austin, I got 8,000 steps just during the training. The chat was personalized, he remained engaged, Jomar effectively made an emotional connection with me and the chat was short and sweet. My Fitbit chat experience got me thinking about something I do all of the time. No kidding!

Webinar 45

Webinar Workshop Events Connections 45

Myra Golden

OCTOBER 11, 2016

Last Friday during a full day workshop in Austin, I got 8,000 steps just during the training. The chat was personalized, he remained engaged, Jomar effectively made an emotional connection with me and the chat was short and sweet. My Fitbit chat experience got me thinking about something I do all of the time. No kidding!

Webinar 45

Webinar Workshop Events Connections 45

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Myra Golden

DECEMBER 17, 2019

My Pumpkin Spice latte with soy tasted better – for the savings and the charming young man who fostered rapport and connection with me by merely noticing and sharing a tip. One of the small group exercises I facilitate in my customer service workshops is “What else?”

Customer Experience 10

Customer Experience Retail Workshop Call Center 10

Stella Connect

JUNE 5, 2017

Suzanne will explain how to use social media and online ratings and reviews, along with traditional methods of connecting with customers, to better understand your brand. An Outside in Customer Experience Strategy for a Brave New World (Closing Keynote). VP Customer Experience Design, AARP.

Call Center 40

Call Center 2017 Contact Center Chief Customer Officer 40

Myra Golden

MARCH 18, 2020

All they’ll need is an Internet connection. How to Handle Difficult Customers. 30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions.

Seminar 52

Seminar E Commerce E-support Magazine 52