Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. In This Post You Will Learn: What Does Customer Service Mean?

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

ShepHyken

OCTOBER 17, 2023

Curiosity may have killed the cat, but it will give life to your customer relationships! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Workshop 142

Workshop Customer Service Training Customer Service Interaction 142

ShepHyken

MAY 16, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 120

Customer Service Advertising Workshop 2022 120

ShepHyken

NOVEMBER 2, 2022

Here are five ways to make your customers feel special: . Stop selling and start nurturing relationships. Building a relationship that fosters confidence, trust and connection is a less obvious sales technique. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Customer Service Training 128

Customer Service Training Customer Retention Customers Sales 128

ShepHyken

JUNE 26, 2019

A (hopefully) friendly and competent customer service professional, also known as an agent or representative, would answer the question or resolve the problem. Today there are many ways to connect with a company. But there’s one mode of communication and customer support that hasn’t been talked about much. Crisis averted!

Customer Relationship Management 134

Customer Relationship Management Customer Service Training Customers Definition 134

ShepHyken

AUGUST 20, 2018

.” Are your customers’ experiences profoundly remarkable? Retail Customer Experience) Emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. The absence of an emotional connection is the definition of a poor customer experience. by Chip Bell.

Article 69

Article 2018 Customer Service B2B 69

ShepHyken

APRIL 5, 2017

Customer service is a differentiator. The people side of the business builds a connection with the customer. And, what is happening in today’s environment is that the customer also wants a better experience. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Customer Service Training 88

Customer Service Training Customers Customer Service Presentation 88