ShepHyken

OCTOBER 29, 2023

A Great Way to Get Your Employees to Connect With Customers by John Dijulius ( The DiJulius Group) Most people believe the customer is the one who benefits when the employee makes a personal connection. If you want to build better customer relationships, read this article! Connect with Shep on LinkedIn.

Article 66

Article 2023 Customer Service Loyalty Programs 66

ShepHyken

JANUARY 1, 2024

They claim that their business is centered around building authentic relationships, which places high value on building customer relationships. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

2024 58

2024 Article Customer Service Social Media 58

ShepHyken

SEPTEMBER 2, 2020

In her mind, using the word “customer” puts distance between customers and the company. She feels it should be a people experience or a human being experience , and that if you really want to connect emotionally to the customer—which is one of the drivers of repeat business—then we must get closer to them.

Reference 157

Reference Hotels Customer Service Training Connections 157

ShepHyken

OCTOBER 23, 2023

If you want your customers to come back, demonstrating care may be exactly what’s needed in your customer experience playbook. When customers know you care, you create an emotional connection that fosters trust and loyalty. In addition to customers liking your products and the experience, they must trust you.

Article 64

Article Customer Service 2023 Contact Center 64

ShepHyken

OCTOBER 22, 2021

However, as the expectations of these consumers rise at speeds that outpace company improvements in this area, it becomes paramount that they satisfy the needs their loyal customer base may have, from product or service satisfaction up through social media connectivity. . Build Customer Experience into your Company Culture.

Customer Experience 147

Customer Experience Management Return on Investment Banking 147

ShepHyken

MAY 16, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 121

Customer Service Advertising Workshop 2022 121

Comm100

APRIL 2, 2024

Enhance customer service training – Empathy Training: Incorporating empathy training for your customer service team is vital to increasing CSAT. It involves teaching team members to genuinely understand and share the feelings of the customer.

Customer Satisfaction 95

Customer Satisfaction Feedback Interaction Insights 95

ShepHyken

JANUARY 6, 2021

As sophisticated CRMs (Customer Relationship Management systems) and AI integrate, the data that is generated will help companies create a more personalized experience. Customers enjoy feeling connected—when companies know who they are—even if it’s at a digital level. And AI will fuel this trend.

2021 171

2021 Customer Relationship Management Customer Service Training 2020 171

ShepHyken

MAY 3, 2021

The Next Phase of E-Commerce: A ‘Human’ Customer Experience by Jim Spare. Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship.

Article 111

Article E Commerce 2021 Customer Service 111

ShepHyken

NOVEMBER 2, 2022

Here are five ways to make your customers feel special: . Stop selling and start nurturing relationships. Building a relationship that fosters confidence, trust and connection is a less obvious sales technique. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Customer Service Training 130

Customer Service Training Customer Retention Customers Sales 130

ShepHyken

DECEMBER 17, 2023

Customer Centricity: How to Always Put the Customer First by Fernanda Alvarez Pineiro (Startups.co.uk) If the words “customer is King” have recently graced your LinkedIn feed with their presence or starred in your recent business conversations, you are probably attuned to the growing trend that is customer centricity.

Article 61

Article Customer Service 2023 Customer Centricity 61

ShepHyken

MAY 15, 2023

4 Ways to Create the Authentic Relationships Customers Crave by Ed Hallen (Fast Company) In a world of infinite choices, customers remember brands that provide genuine, trustworthy, and authentic experiences. Here are four ways brands can create more meaningful connections with their customers.

Article 65

Article Net Promoter Score Customer Service 2023 65

ShepHyken

JANUARY 7, 2024

This article describes it as “When every person thinks about how their actions will affect the customer’s experience, even employees who never have direct contact with those customers.” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

2024 68

2024 Article Customer Service Contact Center 68

Lumoa

NOVEMBER 17, 2022

Using your customer’s name in marketing materials and customer support can build trust and forge a personal connection. . Improving Customer Relationships with AI. Artificial Intelligence (AI) is a fantastic way to reduce costs and optimize customer support without diminishing customer experience.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

ShepHyken

JUNE 20, 2018

And, when it comes to customer service, it’s not just about responding to complaints. It’s an extension of your marketing and allows you to connect with your “community. Respond quickly to every customer inquiry or comment – A quick response time can make a customer say, “Wow!” It’s an extension of your marketing.

Customer Service 99

Customer Service Social Media Customer Relationship Management Customer Service Training 99

ShepHyken

MAY 3, 2021

The Next Phase of E-Commerce: A ‘Human’ Customer Experience by Jim Spare. Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship.

Article 62

Article E Commerce 2021 Customer Service 62

ShepHyken

JUNE 26, 2019

A (hopefully) friendly and competent customer service professional, also known as an agent or representative, would answer the question or resolve the problem. Today there are many ways to connect with a company. But there’s one mode of communication and customer support that hasn’t been talked about much. Crisis averted!

Customer Relationship Management 134

Customer Relationship Management Customer Service Training Customers Definition 134

ShepHyken

MARCH 31, 2021

Get to Know Your Customer Day happens four times a year, on the third Thursday of each quarter, so they are held in January, April, July, and October. I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events. That’s right! Follow on Twitter: @Hyken.

Customer Service Training 154

Customer Service Training Feedback Customers Customer Focused 154

ShepHyken

AUGUST 2, 2017

Again, same with customers. Loyal customers tend to be more connected emotionally. Maybe they have a relationship with someone at the company. Many things connect customers to a company beyond product and price. The post Which Customers Do You Want to Keep? For information contact or www.hyken.com.

Sports 158

Sports Customer Service Training Customers Connections 158

ShepHyken

OCTOBER 17, 2016

My Comment: Why deliver good customer service? Because we want customers to come back. Today’s customers want more than just good service. They want a connection. Here are seven powerful tips to building a strong customer relationship. Customer service is not a department.

2016 131

2016 Article Customer Service 2017 131

ShepHyken

JANUARY 13, 2020

There are some good insights and ideas here, and after reading the article, you may think the title should have been, “What Does It Take to NOT Lose a Customer.” 4 Things to Automate In 2020 for Better Customer Relationships by Nathan Resnick. HubSpot) Customer relations should always be a top priority for any business.

2020 93

2020 Article Customer Service Retail 93

ShepHyken

MARCH 3, 2019

(Smarter CX) Take a look at how 4 brands are mastering omnichannel customer experiences across different industries. My Comment: The concept of omnichannel simply means a customer can connect with you, seamlessly, a number of different ways; in person, phone, message, social media channels, etc. Follow on Twitter: @Hyken.

2019 96

2019 Article Customer Service Omnichannel 96

ShepHyken

JUNE 7, 2021

(Experience Investigators) Customer interviews can highlight issues in emotional ways. Customer quotes can be used to tell your customer’s story on a customer journey map or in a persona. Word clouds can help others in the organization connect with the real language customers use again and again!

Article 135

Article 2021 Customer Service Loyalty Programs 135

ShepHyken

SEPTEMBER 26, 2016

My Comment: The contact center can be the focus of how a customer rates a company’s customer service. Now, there are multiple channels for the customer to use to connect to a company. My Comment: The opening line in this article is: The customer/company relationship is just that, a relationship.

2016 122

2016 Article Customer Journey Mapping Customer Service 122

ShepHyken

FEBRUARY 28, 2022

Fidelum Partners) As the COVID-19 pandemic subsides, we need to change the way we think about and build companies, brands and customer relationships. As a result, thoughtful customer experiences that inspire trust and lasting loyalty are rare. Go to The Customer Focus to learn more about our customer service training programs.

2022 71

2022 Article Customer Service Loyalty 71

ShepHyken

AUGUST 20, 2018

.” Are your customers’ experiences profoundly remarkable? Retail Customer Experience) Emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. The absence of an emotional connection is the definition of a poor customer experience. by Chip Bell.

Article 69

Article 2018 Customer Service B2B 69

ShepHyken

JANUARY 16, 2017

5 Stages to Building Customer Loyalty by Melissa Gonzalez. IBM) As a digital marketer, it’s important to remember that a long-lasting customer relationship takes time and trust; and trust takes a lifetime to build and a second to break. My Comment: Customer loyalty doesn’t happen immediately. Want evidence?

2017 88

2017 Article Customer Service Contact Center 88

Stella Connect

JANUARY 31, 2018

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust. We get to know each other as people.

Management 40

Management Call Center Connections 2012 40

ShepHyken

APRIL 3, 2019

That day, as we were shopping, I noticed sales people that weren’t smiling or making eye contact with their customers when they walk into their stores. I couldn’t help but think of the missed opportunity to set a more positive tone and create a better human-to-human connection. It takes little effort and doesn’t cost anything.

Customer Service Training 132

Customer Service Training Customer Service Information Connections 132

ShepHyken

MARCH 31, 2021

Get to Know Your Customer Day happens four times a year, on the third Thursday of each quarter, so they are held in January, April, July, and October. I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events. That’s right! Follow on Twitter: @Hyken.

Customer Service Training 73

Customer Service Training Feedback Customers Customer Focused 73

Stella Connect

OCTOBER 14, 2021

Also, give them specific actions to manage the interaction to the desired outcome supported with ongoing customer service training and practice. Moreover, training for those who need it provides an excellent opportunity to use empathy to improve customer relationships.

Contact Center 52

Contact Center Net Promoter Score NPS Call Center 52

ShepHyken

APRIL 5, 2017

Customer service is a differentiator. The people side of the business builds a connection with the customer. And, what is happening in today’s environment is that the customer also wants a better experience. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Customer Service Training 88

Customer Service Training Customers Customer Service Presentation 88

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Financial Institutions. Enel Energia.

Call Center 81

Call Center Telecommunications Banking Financial 81

ViiBE Blog

MAY 31, 2021

Inspectors can connect to the call without needing to download any software. It can also include customer service training videos which help to institutionalize your company’s training processes. Zendesk and Salesforce customer relationship management tools both include knowledge bases in their software.

Document 52

Document Reference Information Customer Relationship Management 52

ShepHyken

AUGUST 23, 2021

The Drum) A study found that customers with high emotional engagement spend two times more on brands they are loyal to than those without an emotional connection. How To Conduct the Best Customer Service Training (+ Top Training Programs) by Alejandra Zilak. It’s about customer service training.

Article 18

Article 2021 Customer Service Customer Service Training 18

ShepHyken

AUGUST 2, 2017

Again, same with customers. Loyal customers tend to be more connected emotionally. Maybe they have a relationship with someone at the company. Many things connect customers to a company beyond product and price. The simple answer is, you want to keep them all. For information contact or www.hyken.com.

Sports 52

Sports Customer Service Training Customers Connections 52

ShepHyken

JULY 24, 2023

So, it is surprising that retailers are starting to “dissuade returns” and put customer loyalty at risk. Are You Telling Your Customers The Whole Truth? by Chip Bell (Forbes) No relationship is likely to be perfect all the time. A healthy customer relationship, like a healthy marriage, is marked by candor and welcomed critique.

Article 12

Article Customer Service 2023 Retail 12