3 Areas of Customer Experience Where Human Expertise Is Absolutely Vital
InMoment XI
SEPTEMBER 28, 2022
However, as we become more comfortable and rely more heavily on intelligent systems to collect and interpret data for us, there is still an opportunity for a human element to play an important role in customer experience programs. My name is Len Ferman and I am a senior consultant at InMoment. Customer Journey Mapping.
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