Alliance by IFS

OCTOBER 17, 2019

In the new era of evolved customers, the status of your brand is no longer enough. Today’s customers demand truly personalized experiences. More and more service companies, who are raising the bar for outstanding customer experiences, are looking to consumer brands for inspiration.

ROI 20

ROI Consumers Customer Satisfaction Fashion 20

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. So the initiative offers meaningful utility to many customers.

Magazine 52

Magazine Loyalty Innovation 2020 52

Bold360

NOVEMBER 21, 2016

Even if you aren’t yet experiencing it on the job, you certainly are as a consumer – as you’re a key driver behind this transformation. Your demands as a consumer for next-day delivery triggers even more complexity behind the scenes. So how does B2B integration come into play? In a big way. Hyatt Regency for the win! Qiaoli Wang.

2016 111

2016 2017 Customer Experience Social Media 111

Kustomer

NOVEMBER 4, 2021

Each of these represents a consumer’s personality and needs, which helps the agent to evaluate various situations among the consumers and then make decisions to help them in the best way possible. “So He finds that a lot of organizations fail to add continuous value to their sales and ultimately flop in the consumer’s mind.

Sports 98

Sports Customers Document Sales 98

Thematic

NOVEMBER 13, 2018

If they care this much about their customers you better also, if you want to stand a chance in today’s competitive market. Now we’ll talk about how you can actually capture those customer insights and respond to them in a way that works for you. 3 step process for implementing a VOC program. How are companies using VOC? .

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Currency Alliance

FEBRUARY 10, 2020

Thanks to supermarkets’ high customer frequency and good data analytics, grocery chains can dynamically apply different points earning levels based on the available margin on each item sold, FMCG/CPG-funded offers, and insight about the share of wallet they are getting from each customer. fashion (Adidas).

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Currency Alliance

DECEMBER 17, 2019

Of course, as well as consumer-facing data collection points, the right technology on the business-side is needed to reap the benefits. Zappos.com, a fashion ecommerce site, grew to $1b in 10 years thanks to a healthy proportion of returning customers. By 2025, strive to: get 70-80% of customers active in the loyalty program.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

Currency Alliance

FEBRUARY 26, 2019

However, enabling customers to exchange currencies between these brands with very low friction (perhaps 10%), would shift share of wallet considerably because the partners (together) might represent 30% to 50% of a consumer’s discretionary spending. Finally, be careful of loyalty vendors claiming they have SaaS-based solutions.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

C3Centricity

DECEMBER 8, 2017

At first, you may think you are selling to all soft drink consumers. You also know that there are two competitor brands who attract the same consumer group, Brands X and Y. From your brand image study, communications analysis or in-store interviews, you know who the consumers of Brand X and Y are.

Social Media 48

Social Media Brands Consumers Fashion 48