Wootric

FEBRUARY 14, 2019

Why we love David : He’s VP of Customer Insights at Ancestry.com. A seasoned CX pro, David was with the Global Consumer Insights team at Clorox and Head of Global Research and Brand Strategy at Fitbit before joining the venerable family history and genomics company. Maxie Schmidt. Melinda Gonzalez.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Myra Golden

FEBRUARY 14, 2017

De-escalation Training to Help Your Employees Get Angry Customers to Back Down, Pre-empt Escalations to Supervisors and, In General, Handle Difficult Customers with More Ease. Escalations are time-consuming and frustrating for everybody, even for customers. I know you don’t want your customers to escalate.

Webinar 77

Webinar Workshop Events Hotels 77

Storyminers

JULY 29, 2016

In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to try them. There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them.

B2C 49

B2C Customer Retention Brands Social Media 49

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.

2020 132

2020 Customer Experience Magazine Consulting 132

Stella Connect

JUNE 5, 2017

Director Consumer Care Center, Banner Health. Senior Director, Global Insights & Consumer Affairs, Clorox. In an age when consumers love sharing their brand interactions on social media, the impact of a single service experience can be massive. VP Customer Experience Design, AARP.

Call Center 40

Call Center 2017 Contact Center Chief Customer Officer 40

Myra Golden

MARCH 18, 2020

Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers. You will not be sorry.”.

Seminar 52

Seminar E Commerce E-support Magazine 52

Myra Golden

JULY 31, 2019

Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers. You will not be sorry.”.

Seminar 55

Seminar Magazine Social Media Customer Care 55

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Bold360

NOVEMBER 21, 2016

Even if you aren’t yet experiencing it on the job, you certainly are as a consumer – as you’re a key driver behind this transformation. Your demands as a consumer for next-day delivery triggers even more complexity behind the scenes. So how does B2B integration come into play? In a big way. Hyatt Regency for the win!

2016 111

2016 2017 Customer Experience Social Media 111