Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Customer Service Poor Customer Service E Commerce 78

Magellan Solutions

MAY 25, 2018

And finally, to ensure a meaningful customer engagement, you must first teach and expose your employees the ins and outs of customer service. Start with the basics — customer service training. Customer engagement starts within. Phases of customer service training.

Customer Service Training 70

Customer Service Training Customer Engagement Engagement Customer Service 70

ShepHyken

SEPTEMBER 30, 2020

Every employee has an impact on the customer service and the customer experience an organization provides. So, the next question is what influences a good customer experience? We surveyed over 1,000 consumers as part of our 2020 Achieving Customer Amazement Survey and asked them just that.

Customer Service 127

Customer Service Poor Customer Service Customer Service Representative Customers 127

ShepHyken

FEBRUARY 19, 2023

Their success stems from the ability to deliver exceptional customer experiences and develop innovative products and services that customers can’t get anywhere else. Consumers don’t just like these brands — they love them. My Comment: Wouldn’t you like to be the brand or company your customers can’t live without? (Of

Article 62

Article Customer Service 2023 Customer Service Training 62

ShepHyken

FEBRUARY 4, 2019

(Sloan Review) Better omnichannel experiences mean more sales on consumer sites, but this logic is often neglected when it comes to B2B. My Comment: So many customer experience strategies (CX) seem to focused on B2C. New Capgemini Research Reveals Consumers Want Even Faster Online Grocery Deliveries by Lana Bandoim.

2019 86

2019 Article Customer Service B2B 86

ShepHyken

JULY 9, 2018

(I especially like the first one, which is to treat new customers better than your loyal customers.). Poor Customer Service Costs UK Businesses £37 Billion by Stephanie Liais. 6 Tips For Delivering The Best Customer Service Possible by Himanshu Agarwal. And AI is changing the customer experience!

Article 84

Article 2018 Poor Customer Service Customer Service 84

Service Untitled

APRIL 2, 2013

Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help. So what can a company do to improve the quality of their call centers?

Call Center 83

Call Center Customer Service Representative Social Media Customer Service Training 83