TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. New metrics are also needed.

Customer Retention 136

Customer Retention Telecommunications Loyalty Programs Wireless 136

BlueOcean

MARCH 30, 2018

Michael’s Hospital in Toronto, Ontario, we discussed how securing long-term partnerships with service suppliers like outsourced contact centers can impact your overall business objectives. We can’t take an RFP template that was written for manufacturing and use it verbatim for sourcing a contact center.

Insights 184

Insights Contact Center Hospitality Culture 184

TechSee

JANUARY 2, 2018

Customer satisfaction and experience are important for every industry, and insurance is no exception. To stay relevant and compete effectively, traditional insurance companies must ensure their customer base is satisfied. These insurers recognize that customer satisfaction stretches far beyond the purchase of a policy.

Insurance 116

Insurance Telecommunications Contact Center Document 116

Inbenta

MAY 16, 2022

In the last few years, the telecommunications industry has taken a significant hit in spending. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. This has empowered telecom companies to reduce their waiting times, decrease call volume and increase customer satisfaction.

Telecommunications 52

Telecommunications Call Center Customer Satisfaction 2024 52

TechSee

DECEMBER 4, 2018

Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. Vodafone Group plc is a multinational telecommunications conglomerate committed to customer service excellence. The Results.

Innovation 95

Innovation Telecommunications Customer Satisfaction Competitive Advantage 95

CSM Magazine

OCTOBER 13, 2022

NobelBiz’s goal is to ensure that call centers are always one step ahead. Our solutions are optimized for performance, productivity and customer experience excellent. We are not an ordinary telecommunication provider , but a provider designed for the sole purpose of serving call centers and their customer all around the world.

Customer Experience 52

Customer Experience Call Center Telecommunications Consumers 52

Team HGS

SEPTEMBER 30, 2019

Speaking of CX—this October 1 is CX Day—a calendar date dedicated to celebrating the professionals and companies that make great customer experiences happen. So this is perfect timing for a blog about how contact centers play an essential role in brand storytelling. Every day, we build brand storytelling success. Scott Yates.

Brands 40

Brands Social Media Contact Center 2006 40