Russel Lolacher

OCTOBER 10, 2022

In this episode of Relationships at Work, Russel chats with author and employee experience leader Stacy Sherman on the latest employee experience workforce trends your organization needs to watch and plan for in the years ahead. There’s an assumption that HR is taking care of and measuring employee experience.

Net Promoter Score 52

Net Promoter Score Leadership Employee Experience Culture 52

CX Journey

JANUARY 26, 2016

That's a true "what the hell is customer experience" culture. what would the customer say? what would the customer say? what would the customer say? what would the customer think of that? how would that make the customer feel? Let's start with some of the fundamental necessities.

Customer Experience 39

Customer Experience Chief Customer Officer Culture Definition 39

CX Journey

SEPTEMBER 19, 2018

Employee Advisory Boards Employee advisory boards typically meet on a monthly basis to provide feedback to employers about the employee experience, benefits, culture, and more. Online communities are also a great way to test product concepts and to get feedback about the customer (or the employee) experience.

Employee Experience 34

Employee Experience Social Media Feedback Call Center 34

CX Journey

JULY 10, 2014

There are many sources, but they are best classified as: Voice of the Customer (VOC), which also includes voice of partners, franchisees, and other constituents, is structured and unstructured data from solicited and unsolicited feedback; I''ll also add behavioral/purchase data here, as well as anything else we know about the customer Voice of the (..)

Customer Experience 71

Customer Experience Customer Journey Mapping 2014 Voice of Customer 71

Kitewheel

APRIL 15, 2019

When there is a disconnect between employee and customer perception, this implies a larger gap in the experience as well. Meanwhile, when customer and employee experiences align, both feel they’ve had a successful and valuable interaction. One example of this is in the customer service space.

Voice of Customer 40

Voice of Customer Customer Journey Feedback Customers 40

Confirmit

OCTOBER 28, 2018

Joining a company that helps clients deliver successful customer and employee experiences no doubt reflects in Confirmit’s culture – you have to practice what you preach, right? Voice of the Customer Voice of the Employee Market Research Company.

Marketing 40

Marketing Customer Voice Culture Employee Experience 40

Qualtrics

FEBRUARY 17, 2020

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. Then it’s time to take action.

2020 34

2020 Government Leadership Events 34

Qualtrics

FEBRUARY 18, 2020

Or do you want to really deliver breakthrough experiences for your customers and employees? Find out how moving away from the metrics and towards a culture of action can help you become an XM master. Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11.

Government 29

Government 2020 Leadership Events 29

Qualtrics

FEBRUARY 18, 2020

Or do you want to really deliver breakthrough experiences for your customers and employees? Find out how moving away from the metrics and towards a culture of action can help you become an XM master. Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11.

2020 29

2020 Government Leadership Events 29

Qualtrics

FEBRUARY 17, 2020

There’s every angle covered at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping CX professionals reach new heights in customer , product , brand , and employee experience. Employee Experience - 16:00 // Weds, March 11.

2020 29

2020 Customer Experience B2B Leadership 29