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Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

Kay Phelps , Director of Product Marketing at Edify says, “Tony Hsieh provided extraordinary leadership and was a role model for great CX. When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured).

Books 266
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Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

Kay Phelps , Director of Product Marketing at Edify says, “Tony Hsieh provided extraordinary leadership and was a role model for great CX. When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured).

Books 182
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The Evolving Role of BPOs in a Time of Uncertainty

CSM Magazine

As such, BPOs should see themselves as partners that offer choice and allow organisations to deftly circumvent market challenges and optimise return on investment. With a career spanning over 30 years, his expertise and leadership have been instrumental in driving the success of Foundever in the U.K. and South Africa.

2012 59
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Technology Failures That Are Hindering Remote Working

CSM Magazine

The report, in conjunction with market research and consulting firm, VDC Research, stated that 30 per cent of respondents said they didn’t have mechanisms in place to determine return on investment from mobility. Once ROI (return on investment) has been determined, there should be no barriers to making mobility investments.

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Company Culture Is Profitable & For Everyone with Cameron Herold

Michel Falcon Experience

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. When did you first learn that company culture could actually drive growth?

Culture 60
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Leader’s vision: #1 loyalty driver for the modern brand

Currency Alliance

Instead, the greatest loyalty in the last two decades has been earned by new, highly differentiated forms of customer value – usually thanks to the visionary leadership of a founder or CEO. In the modern business landscape there is ample opportunity for your own visionary leadership to achieve the same. It will take leadership.

Loyalty 40
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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Under his leadership at Dupray , he has managed to expand the brand to 6 countries and to increase website traffic by over 5000%. Her writing has appeared in The Week, Forbes, the Chicago Tribune, The Daily Beast, VICE Motherboard, Reason magazine, Talking Points Memo, and other publications. Matthew Mercuri. Dupraysteam.