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Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

Kay Phelps , Director of Product Marketing at Edify says, “Tony Hsieh provided extraordinary leadership and was a role model for great CX. When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. EX, CX, and return on investment all in one simple act!

Books 266
article thumbnail

Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

Kay Phelps , Director of Product Marketing at Edify says, “Tony Hsieh provided extraordinary leadership and was a role model for great CX. When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. EX, CX, and return on investment all in one simple act!

Books 182
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The Evolving Role of BPOs in a Time of Uncertainty

CSM Magazine

As such, BPOs should see themselves as partners that offer choice and allow organisations to deftly circumvent market challenges and optimise return on investment. With a career spanning over 30 years, his expertise and leadership have been instrumental in driving the success of Foundever in the U.K. and South Africa.

2012 59
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Technology Failures That Are Hindering Remote Working

CSM Magazine

The report, in conjunction with market research and consulting firm, VDC Research, stated that 30 per cent of respondents said they didn’t have mechanisms in place to determine return on investment from mobility. Once ROI (return on investment) has been determined, there should be no barriers to making mobility investments.

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Leader’s vision: #1 loyalty driver for the modern brand

Currency Alliance

Instead, the greatest loyalty in the last two decades has been earned by new, highly differentiated forms of customer value – usually thanks to the visionary leadership of a founder or CEO. In the modern business landscape there is ample opportunity for your own visionary leadership to achieve the same. It will take leadership.

Loyalty 40
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How to Plan and Execute a Successful Fundraising Event

CSM Magazine

Additionally, consider the costs associated with each type of fundraising and the potential return on investment. Devise a Leadership Team Putting together a leadership team is a critical step in the planning process for any successful fundraising event.

Events 10
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Time Inc. Acquires MySpace: It’s All A bout the Customer Data

Natalie Petouhof

who is the owner of Time, Fortune, and People magazines, has acquired Viant. Vanderhook said, “We’ve seen return on investment improve by a factor of 10 or 20.” Tweet Were you unsure MySpace still existed? Viant is the parent company of Myspace. So why would Time Inc do that?

2011 65