Customer Base Hospitality Innovation Omnichannel 
Magellan Solutions
NOVEMBER 25, 2021
Empowering Your SME with Omnichannel Contact Centers. As many business practices continue to evolve, so does customer service, continuing to develop its channels in order to provide excellent service in more ways than one. What is an Omnichannel Contact Center? Customer Base.
Alida
APRIL 5, 2017
Long after the Affordable Care Act spurred a shift from fee-for-service to value-based , patient-centric care, many health care providers are still at a loss. What does it look like, and how should providers implement it in their practices and hospitals? What exactly does “patient-centric” care mean?
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Avaya
FEBRUARY 7, 2017
This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. With the ability to build and/or embed custom communications into the CX, they can seamlessly do so. So, how can hotels stay ahead?
Customer Guru
AUGUST 21, 2018
John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. Nancy Porte has years of experience in building corporate revenue through a loyal customer base.
John Paul
JULY 26, 2018
To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Here are five specific technologies that will change the concierge landscape this year.
Currency Alliance
DECEMBER 4, 2023
Many of the trends from last year … the rise of chief digital officer and other professional technology buyers loyalty personalization digital CX innovation the rise of loyalty fraud B2B and SME loyalty programs less excitement about crypto … are all still highly relevant; it’s simply that the emphasis has shifted.
Avaya
APRIL 3, 2017
An estimated $6 trillion in global revenue is up for grabs due to dissatisfied customers constantly switching providers, seeking a better customer experience—CX. From finance to retail to hospitality, it seems virtually every industry is grappling with above-average customer churn.
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