CSM Magazine

DECEMBER 18, 2023

Lost customers mean lost profit. You must step up and provide your customers with what they want/need quickly and kindly during customer service interactions to keep your customer base happy and thus loyal. Customer service no longer means having agents sitting by a phone waiting for it to ring.

Customer Service 52

Customer Service Social Media Multi-Channel Poor Customer Service 52

CSM Magazine

FEBRUARY 17, 2020

In this case, you’d want to have pictures and videos readily available online to explain whatever process is causing confusion, as well as making sure your team knows where to direct customers if they get the question. Increasing customer retention rates by just 5% raises profits 25%, according to research from Bain & Company.

Customer Service 83

Customer Service Multi-Channel Telecommunications Magazine 83

CSM Magazine

OCTOBER 3, 2023

Accepting its limitations as outlined, ChatGPT can understand and generate human-centric conversations, act as a virtual assistant, and enable customers to interact with it, receiving personalised answers. This can increase operational efficiencies, improve customer service and focus human resources on value-added tasks.

Multi-Channel 59

Multi-Channel Hospitality Social Media Healthcare 59

CSM Magazine

APRIL 2, 2020

To serve its growing customer base, Ecotricity has a multi-site contact centre in Stroud, UK, with 450 contact centre agents working across the business. Around 75 of those operatives deal with customer payments, both over the phone and processing online form-based payments. Personalised Customer Experience.

Multi-Channel 52

Multi-Channel Information Interaction Consulting 52

CSM Magazine

APRIL 1, 2020

With the potential to increase customer retention, expand your market share and enhance loyalty, there are clear financial gains to be made by implementing effective customer service processes. If you want to boost your business, take a look at these top tips for making great customer service your USP.

Customer Service 52

Customer Service Multi-Channel Social Media Customer Care 52

CSM Magazine

JANUARY 5, 2022

From inventory management to detailed reporting, cloud mobility, multi-store tracking, integrated payment systems, and customer management it does it all. You can pin master reference channels for frequent access. The tool utilizes trigger-based automation rules where you have complete control of designing your workflow.

2022 52

2022 Multi-Channel Document Presentation 52

CSM Magazine

MAY 11, 2020

This news comes as companies around the world are looking to diversify their call center channels to support their customer service teams which have been affected by illness and disruption during the pandemic. This is especially prevalent in customer service, typically for brands where they are existing customers.

Customer Service 59

Customer Service Multi-Channel Call Center Customers 59

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Magazine, Entrepreneur Magazine and Businessweek. Kevin Leifer.

2016 111

2016 2017 Customer Experience Social Media 111

CSM Magazine

AUGUST 18, 2017

You can engage with your customer base far more effectively by listening to the unique story they have to tell. In fact I’d go as far as to say that listening to your customers is arguably among the most important parts of the role. In our opinion, that’s not a theory which produces good results. About the Author.

Multi-Channel 40

Multi-Channel Engagement Customer Service Management 40

Currency Alliance

JANUARY 22, 2020

And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. Rewards programs have not, historically, earned consistent loyalty across all customer segments. References. [i] ii] [link].

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Bold360

DECEMBER 1, 2016

Cathy Reisenwitz is the editor of Capterra’s Customer Service Blog. Her writing has appeared in The Week, Forbes, the Chicago Tribune, The Daily Beast, VICE Motherboard, Reason magazine, Talking Points Memo, and other publications. Treat your customers like people, not data. Oren Greenberg. kurve_digital. Steven Mintz.

Customer Experience 104

Customer Experience Customers Consulting E-support 104