ShepHyken

FEBRUARY 21, 2018

By that time, I realized his definition of “getting around to it,” was different than mine. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. His exact words were, “Don’t worry, I’ll get around to it.”. A week later, I called him again.

Customer Service Training 87

Customer Service Training Definition Information Customer Focused 87

ShepHyken

AUGUST 13, 2018

(Business2Community) Customer Success is typically defined as, “ensuring customers achieve their desired outcomes while using your product or service.” If you’re relying on this explicit definition to drive retention and expansion then you’re missing a better opportunity. Follow on Twitter: @Hyken.

2018 72

2018 Article Customer Service Loyalty 72

Comm100

APRIL 16, 2018

Contrasting this is another viewpoint which states that focusing on delivering exceptional service isn’t what will win customer loyalty – it’s reducing effort that will keep customers coming back. The Effortless Experience : Conquering the New Battleground for Customer Loyalty. “The

Exceptional Customer Service 42

Exceptional Customer Service Books Customer Satisfaction Loyalty 42

ShepHyken

JANUARY 17, 2018

Well, $25 wasn’t a deal-breaker, and staying at that hotel was definitely easier than starting over with another hotel. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. She came back and said they reduced the cost to us to $25. Follow on Twitter: @Hyken.

Hotels 49

Hotels Leadership Banking Customer Service Training 49

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

2022 10

2022 Customer Service Social Media Customer Centricity 10

ShepHyken

MAY 2, 2022

My Comment: What will bad customer experience management cost you? Britany’s definition for CXM is A system of strategies focused on boosting customer satisfaction and engagement.” The first was that it claims that customers are increasingly moving their customer service interactions to social media.

Article 71

Article 2022 Customer Service Social Media 71

ShepHyken

OCTOBER 21, 2019

It should be baked into the customer experience. The author quotes the CEO of Gainsight’s Nick Mehta’s definition of CS: “The combination of getting customer outcomes with the experiences they want.” We can all relate to this humorous example of a customer trying to get his TV to work.

Article 79

Article 2019 Customer Service B2B 79

Integrity Solutions

JULY 26, 2019

Each year, Customer Contact Week (CCW) provides a good opportunity to get a pulse of the trends, possibilities and challenges of leading contact centers and customer experience organizations. That makes it exceedingly difficult to engage customers, listen for cues, ask meaningful questions and uncover their true needs.

Customer Engagement 65

Customer Engagement Engagement Contact Center Call Center 65

Stella Connect

JANUARY 25, 2018

With the likes of Brooklinen , Jet , Warby Parker, and other industry disruptors making customer service their lead differentiator, more legacy brands will look to emulate that model. Simply put, Swim Lanes are documented definition of departmental responsibility based on the content of a social media conversation and/or post.

2018 40

2018 Customer Service Contact Center Omnichannel 40

ShepHyken

AUGUST 29, 2016

My Comment: Customers want an easy and frictionless experience, especially when they have to connect with a company’s call or support center. In this short article, Mike Cannova, the director of Advance Customer Care for ShoreTel, shares five important strategies and processes to create a better customer experience.

2016 0

2016 Article Net Promoter Score Customer Service 0

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132