ShepHyken

MAY 9, 2018

I had a similar “I’m sorry” experience when I went to check out at a hotel. Hmm… most hotels I stay at don’t charge for any of these amenities. Even if it is “too bad,” the way you say it can include some empathy and caring that makes the customer know you feel their disappointment. Follow on Twitter: @Hyken.

Hotels 88

Hotels Customer Service Training Information Customer Service 88

ShepHyken

FEBRUARY 22, 2017

And, once the sale is made, he knows what it will take to keep those customers, which is to maintain that same level of service he demonstrated through the sales process, while maybe even increasing the altitude a bit. A high-priced service usually is accompanied by an excellent customer experience.

Sales 90

Sales Hotels Customer Service Training Loyalty 90

ShepHyken

OCTOBER 31, 2016

A Waldorf-Astoria bellman with 50 years experience shares the key to great customer service by Kathleen Elkins. CNBC) Jillali “Jim” Elidrissi started working for New York City’s Waldorf-Astoria hotel as a bellman shortly after arriving from Morocco in 1966. For information contact or www.hyken.com.

2016 124

2016 Article Customer Service Hotels 124

ShepHyken

JANUARY 17, 2018

The previous year we had stayed at a hotel that did a magnificent job of taking care of us. In looking over the final contract for our most recent meeting at the hotel, there were a few minor changes from the year prior. The first year, the hotel gave us free Internet service for our attendees. And, we did.

Hotels 49

Hotels Leadership Banking Customer Service Training 49

ShepHyken

MAY 10, 2017

I recently checked into a hotel in Chicago. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The front desk clerk was so enthusiastic.

Hotels 103

Hotels Customer Service Training Reference Books 103

ShepHyken

JANUARY 8, 2018

This week the CES show will take place in Las Vegas and LG (the people who make TV’s) is showcasing a robot that will interact with customers in retail stores, airports, hotels and more. This will impact business in a number of ways, including the workforce, as in replacing workers, and very important, the customer experience.

2018 0

2018 Article Customer Service Contact Center 0

ShepHyken

SEPTEMBER 19, 2018

The other day I was at my hotel waiting for my client to pick me up for a meeting. I wanted a quick breakfast, so I went to the hotel’s coffee shop to pick up some oatmeal. I sat down at an open seat in the hotel lobby and noticed that my oatmeal looked more like soup that oatmeal. They had instant oatmeal in a cup.

Hotels 23

Hotels Workshop Customer Service Training Books 23

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Now available as an online/web-based training program!).

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Now available as an online/web-based training program!).

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ShepHyken

JUNE 3, 2016

The sales force, the service technicians, the clerical staff, the PR department all work together toward the same goal — keeping the customers satisfied. A perfect example of how everyone makes a difference occurred when I was in a Nashville hotel attending the Board of Directors meeting for the National Speakers Association.

Blog 81

Blog Customer Service Hotels Customer Service Training 81

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Stella Connect

JANUARY 25, 2018

Regardless of how your performance management program is structured, every coaching, QA, and customer service training session should advance the goal of creating brand, policy, and product experts (aka “brand superheroes” ) with the authority and confidence to resolve any customer issue. The concierge approach.

2018 40

2018 Customer Service Contact Center Omnichannel 40