Experience Investigators by 360Connext
NOVEMBER 2, 2021
They are extremely useful when it comes to: Customer Journey Mapping. Customer Service Blueprinting. Designing customer feedback strategies. Prioritizing improvements along the customer journey. Aligning the right Customer Success Manager or Customer Service Representative with the right customer.
SmartKarrot
APRIL 4, 2022
Customer-centricity is important for any organization’s culture. Customer-centric DNA means the person needs to have the qualities or features that fundamentally keep the customer at the center of every action. A customer-centric DNA is when the focus of your company is customer success.
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CSM Magazine
AUGUST 22, 2019
.” – Michelle Buckley, Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines. External Customer Facing Strategy : How can we thrive in the age of exceptional experiences and develop an innovative 2020 strategy to surpass our competition? The board includes: EVP, Global Customer Care, Mastercard.
Wootric
FEBRUARY 14, 2019
Why we love Ellie: She’s a speaker, writer, and Senior Director of Customer Success at SAP Concur. Through hyper-growth SaaS companies, Ellie developed a fascination with the customer. Realizing the impact and the translated value for an organization, she created PictureCS (CliffsNotes for Customer Success Best Practices).
SmartKarrot
MARCH 11, 2022
Role: Director of Customer Success Location: Remote, Washington, United States Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.
PK
JANUARY 22, 2020
Great design and strong tech come together at the intersection of multiple disciplines : design , research, development, engineering, marketing, analytics and more. We ’re also combining great design and leading-edge technology to fuel transformation in other industries, including tech itself.
Connective DX
JANUARY 22, 2020
Great design and strong tech come together at the intersection of multiple disciplines : design , research, development, engineering, marketing, analytics and more. We ’re also combining great design and leading-edge technology to fuel transformation in other industries, including tech itself.
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