4 Metrics for Measuring Live Chat Success
GetFeedback
FEBRUARY 14, 2019
It’s one of the main reasons why live chat customer service is in such high demand. Implementing a live chat feature is not easy, but definitely feasible. At GetFeedback, we use four metrics to measure the performance of our live chat support. 4 metrics to gauge live chat performance . How can you tell if it’s working?
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