How to Identify Weaknesses in Your Customer Journey Map
GetFeedback
JANUARY 12, 2020
Done right, it gives an end-to-end view of the customer experience that can reveal weakness within or between touchpoints, or in the complete journey. . Research from McKinsey suggests that the best ROI on CX improvements come from improving the end-to-end journey: . Customer involvement is absolutely critical.
Let's personalize your content