Closing the Outer Loop with the Six Sigma Methodology
InMoment XI
SEPTEMBER 22, 2022
My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—I’m also a Lean Six Sigma Black Belt. With Six Sigma we typically ask 3 questions: Is there a gap between the current process and the customer expectations around that process? Is the cause of the issue understood? Is the solution known?
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