Waterfield Tech Research: Customer Experience Leaders Lag Significantly in Deploying Conversational AI
CSM Magazine
NOVEMBER 3, 2022
Voice is the top option in financial services and telecommunications/utilities, with 93% and nearly 86% of respondents, respectively, saying they use this technology in their contact center. Waterfield Tech transforms customer engagement for organizations worldwide. 80% are using voice. 57% are using SMS. 48% are using Web chat.
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