ChurnZero

FEBRUARY 28, 2020

Q&A: Digital Customer Success Strategies to Drive User Adoption. Accessing meaningful data points early in the customer journey can be difficult. You can easily miss opportunities to deeply understand your customers’ behavior when your insights depend on those data points. How are you categorizing your customers?

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

NICE inContact

OCTOBER 17, 2019

For the private sector, customer service has served as the cornerstone of a well thought out marketing strategy. Businesses make investments to improve all touch points across the customer journey to ensure that each one of those customers has an exceptional experience when it comes to engaging with the brand.

Contact Center 48

Contact Center Return on Investment E-support Government 48

Confirmit

APRIL 18, 2019

in this webinar, as they answer questions including: - How can key methodologies such as Customer Journey Mapping help companies to perform better? - Can governance of the customer experience help to drive customer-centricity? - Voice of the Customer Webinars.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40

Confirmit

SEPTEMBER 20, 2018

in this webinar, as they answer questions including: How can key methodologies such as Customer Journey Mapping help companies to perform better? Can governance of the customer experience help to drive customer-centricity? Voice of the Customer Analyst Insight Webinars.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40

Confirmit

OCTOBER 18, 2018

Customer retention survey questions tend to include ways to calculate loyalty in a meaningful way, for example “How likely are you to recommend our company to a friend or colleague”, which on a scale of 0-10 gives you a Net Promoter Score® A customer loss survey can also be a great way to understand what made a client churn.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Totango

JANUARY 4, 2019

These are the top five customer-centric marketing strategies that deliver on ROI for SaaS companies: Create a visible customer journey. Let your customers speak for you. Engage your entire company in customer-centricity. Don’t let your expertise blind you to your customer’s experience. #1

Customer Centricity 79

Customer Centricity ROI Marketing Return on Investment 79

SmartKarrot

APRIL 15, 2022

As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success. Define & optimize the customer journey. Lead Customer Success staff, activities and establish an overall vision and strategic plan.

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

ChurnZero

MARCH 11, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment? Customer Success Around the Web.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

ChurnZero

APRIL 3, 2020

Customer Success helps your customers realize value with your product. But how do you systematically ensure they maximize their return on investment? EBRs facilitate customer alignment on business objectives and outcomes as well as allow you to learn about customer initiatives and opportunities.

Customer Journey Mapping 52

Customer Journey Mapping Webinar Customer Success Customer Journey 52

ChurnZero

MARCH 6, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment? Customer Success Around the Web.

Customer Success 69

Customer Success Culture 2025 Webinar 69

Totango

MARCH 2, 2021

Mapping out your customer journey stages empowers you to optimize each step for a satisfying experience that promotes higher retention. In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. If so, you are not alone.

Customer Journey 43

Customer Journey Events Metrics Government 43

Amity

MARCH 31, 2016

One important lesson I learned early on is that the right mix of stocks, bonds, real estate, and other assets is the difference between average and stellar returns. Put differently, the most thoughtfully constructed portfolios generally produce the best return on investment.

Measurement 92

Measurement Return on Investment ROI Financial 92

Totango

SEPTEMBER 22, 2022

Totango empowers customer service teams to design and run any customer journey at scale and accelerate customer success using an all-in-one interface. You can track customer health and take steps to increase customer satisfaction. SaaS CRM (Customer Relationship Management) Solution.

White Paper 71

White Paper Advertising Sales Social Media 71

ChurnZero

JUNE 27, 2023

In my view, an effective digital customer success strategy has four key steps involving: Customer data Customer segmentation Automation A customer journey map 1. Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI).

Customer Success 52

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 52

SurveyGizmo

NOVEMBER 4, 2021

Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). In fact, our prediction for 2022 is that customer data becomes one piece of your larger CX program — a broader view empowered by connected data sets. CX programs cannot live by surveys alone.

2022 98

2022 Return on Investment Customer Relationship Management ROI 98

Interactions

MAY 21, 2024

If you missed the recent Interactions webinar with Opus Research , don’t worry – we’ve got you covered. Joe Kuhn: The vast majority of business applications for Conversational AI revolve around customer journeys that require specific transactional outcomes. So, let’s dive right in! ROI: The Golden Metric Q.

Interaction 62

Interaction ROI Webinar Return on Investment 62

Gainsight

MAY 1, 2023

Our Grow and Tell webinar series hosted by Tim Van Lew is the latest resource for the tried-and-tested approaches CS leaders have proven in their programs. An important goal for a new CS leader is to determine how quickly you can show results for your efforts and justify return on investment.

Chief Customer Officer 59

Chief Customer Officer Return on Investment 2013 Customer Success 59

Education Services Group

JUNE 21, 2021

If you think about everything from acquisitions, which is similar to marketing, to hiring, which is similar to sales, to onboarding, engagement, and adoption – it’s funny how much the hiring journey aligns with the customer journey. MW: And this approach has allowed you to scale and grow your CS organization.

Customer Success 52

Customer Success Management 2001 Customers 52

Confirmit

SEPTEMBER 24, 2018

A successful Customer Experience Management program offers numerous benefits to organizations: Monitor customers’ feedback to understand their pain points and focus on improvements that matter to them. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey.

Customer Experience Management 45

Customer Experience Management Management Customer Experience Multi-Channel 45

Confirmit

SEPTEMBER 24, 2018

A successful Customer Experience Management program offers numerous benefits to organizations: Monitor customers’ feedback to understand their pain points and focus on improvements that matter to them. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey.

Customer Experience Management 40

Customer Experience Management Management Customer Experience Multi-Channel 40

CustomerSuccessBox

NOVEMBER 24, 2021

These reasons give a glimpse of why creating and proving customer value is extremely important. ROI of Customer Value. A sure shot way to prove value to customers is to quantify it. Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

Confirmit

MAY 29, 2018

Voice of the Customer programs are proven to help organizations retain customers, build better products, deliver better services, and systematically understand customer experience in order to drive change. Understand your customers’ expectations better. Evaluate (and prevent) the risk of your customers churning.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. This section is courtesy of our webinar with Lynn Hunsaker. Improved decision making. Improved operational processes.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101