CX Accelerator

JANUARY 11, 2021

They revered the customer relationship and upended everything else. As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!". It showed respect for the unhappy/unfit employee, for the other employees (colleagues), for the customer, and for the company.

Books 266

Books Return on Investment Magazine Culture 266

CX Accelerator

JANUARY 11, 2021

They revered the customer relationship and upended everything else. As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!". It showed respect for the unhappy/unfit employee, for the other employees (colleagues), for the customer, and for the company.

Books 182

Books Return on Investment Magazine Culture 182

CSM Magazine

APRIL 17, 2024

Instead, proactive customer service, which involves anticipating and addressing customer needs before they arise, is now considered a gold standard in fostering strong customer relationships and loyalty.

Customer Service 52

Customer Service Return on Investment Social Media Customer Service Representative 52

CSM Magazine

AUGUST 23, 2023

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. They also evaluate employee productivity and monitor the return on investment of marketing campaigns.

Document 52

Document Return on Investment Social Media Customer Relationship Management 52

Kustomer

JULY 10, 2020

Diving Deeper: What Exactly Is Personalized Customer Service? In a recent article , we highlighted personalized customer service and how it works well with an omnichannel approach. What Are the Major Benefits of Providing Personalized Customer Service? Research shows that customers want to be answered in 10 minutes or less.

Customer Service 52

Customer Service Return on Investment Magazine Customer Service Strategies 52

CSM Magazine

NOVEMBER 18, 2020

Designed specifically for customer service professionals, it provides simple and effective strategies that they can adapt and apply in their own organisation. As part of the training, participants learn techniques to design their own Customer Service improvement programme to develop and strengthen customer relationships.

E-support 52

E-support Customer Journey Mapping Return on Investment Competitive Advantage 52

CSM Magazine

NOVEMBER 28, 2022

The center of your company’s operations is its customer relationship management (CRM) system. Customized reports can give valuable insights into your learners’ behavior and potential future performance. Third-party API integrations can enable automatic generation of detailed reports. CRM Integration. Bottom Line.

Return on Investment 52

Return on Investment Travel Customer Relationship Management Information 52