CSM Magazine
OCTOBER 19, 2023
Innovations and Adaptations The industry’s response to these seismic shifts has been nothing short of transformative. Companies are not just tweaking their services; they’re overhauling them. With the world has opened up, there’s a golden opportunity for companies to redefine their customer service strategies.
Magellan Solutions
APRIL 4, 2024
With a live chat agent, they can receive personalized guidance, have their doubts addressed, and be gently nudged towards completing that purchase—all while experiencing exceptional customer service. Benefits of Using Live Chat Agents Live chat agents provide instant and personalized assistance to customers.
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Second to None
MARCH 9, 2018
Research published in Harvard Business Review found that customers who received a response to their query on social media were more likely not just to remain a customer, but to spend more money with the brand, and recommend it to others. You can spot patterns in customer behavior that could be invaluable in informing your strategy.
Natalie Petouhof
SEPTEMBER 12, 2018
” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster !
Lithium
JUNE 11, 2019
The advent of bot-driven digital customer service is driven not just by the efficiency and cost cutting that bots promise, but by consumer demands for faster, more personalized, responsive service. They drive the demands for innovative digital customer experiences. First it was email, then Twitter and Facebook.
Lithium
JUNE 11, 2019
The advent of bot-driven digital customer service is driven not just by the efficiency and cost cutting that bots promise, but by consumer demands for faster, more personalized, responsive service. They drive the demands for innovative digital customer experiences. First it was email, then Twitter and Facebook.
Lithium
JUNE 11, 2019
The advent of bot-driven digital customer service is driven not just by the efficiency and cost cutting that bots promise, but by consumer demands for faster, more personalized, responsive service. They drive the demands for innovative digital customer experiences. First it was email, then Twitter and Facebook.
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