ShepHyken
MAY 31, 2021
5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. Which one do I hate most?
ShepHyken
DECEMBER 28, 2022
Excellent customer service lies in flexibility. Avoid phrases customers hate, such as, “It’s not my department,” or, “That’s our company policy.” I refer to these as loyalty killers. . Train and empower your employees. If you have good people and train them well, let them do their job. Be customer focused.
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ShepHyken
NOVEMBER 23, 2016
It’s always nice to show customers a little appreciation. You can call the customer, send an email or text or go with the old fashioned handwritten thank you note. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information contact or www.hyken.com.
ShepHyken
FEBRUARY 26, 2018
Mismanage the customer’s experience an d you may shatter the relationship and any hope for future business. Why Paid Memberships Are the New Loyalty by Doug Stephens. The Business of Fashion) What if businesses could turn transient loyalty into something deeper and more engaging? by Nick Ismail. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 27, 2021
Five Tips For Creating A Successful AI-Driven Customer Winback Strategy by Raviteja Sidda. CustomerThink) While some churn is inevitable, companies can minimize the churn rate by creating an effective winback strategy to drive loyalty, revenue and cost-effectiveness and leverage this as an opportunity to enhance their product and services.
ShepHyken
AUGUST 29, 2016
Learn how they mix the latest customer service and business strategies with some good old fashion tactics – like hand written thank you notes! The Future of Customer Loyalty is Flexibility by Jim Tierney. Loyalty360) Loyalty marketers everywhere would like to know what the future holds.
ShepHyken
JULY 11, 2016
“Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? I J Golding) I make no secret of the fact that I am a fan of ‘old fashioned values’ in the delivery of great Customer Experiences. Want Customer Loyalty? by Ian Golding. (I
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