Top 5 Customer Service & CX Articles for the Week of September 4, 2023
ShepHyken
SEPTEMBER 4, 2023
Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. The old saying, “It costs less to keep existing customers than to chase after new ones,” comes to mind.
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