4 Metrics for Measuring Live Chat Success
GetFeedback
FEBRUARY 14, 2019
Customers want solutions, and they want them fast. It’s one of the main reasons why live chat customer service is in such high demand. Implementing a live chat feature is not easy, but definitely feasible. The real hard part is measuring your live chat’s success. Live chat metric #4: customer effort score (CES).
Let's personalize your content