ChurnZero
AUGUST 14, 2020
At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.
SmartKarrot
OCTOBER 10, 2022
Be the voice of the customer and champion this knowledge with cross functional teams within Diagnostic Robotics to improve the existing product experience as well as inform new product development opportunities. Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: Trimble Inc.
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Education Services Group
OCTOBER 15, 2020
We were thrilled to sponsor the first annual BIG RYG Customer Success Conference, and have our own Vice President of Customer Success & Operations, Megan Macaluso , included in the list of impressive speakers! (If Chae Stewart, Digital Customer Success Manager. Jennifer Kolle, Customer Success Manager.
Totango
JANUARY 23, 2020
There are almost always indicators that a customer is going to churn, which means that if identified early, a good Customer Success team can mitigate the risk and execute a successful recovery plan. In this customer-centered economy, a lapsed customer could represent years of lost renewal opportunities.
ChurnZero
JULY 12, 2019
And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. When I give talks or hold seminars, I often ask people to connect a specific need to an application. Value leads to success and, in turn, to advocacy.
CustomerSuccessBox
APRIL 29, 2022
The more streamlined your onboarding process is, the faster and easier it will be for your customers to get started using your product. Incentivize Customer Retention. Different departments of your firm track different metrics. You need to incentivize customer retention by designing overarching metrics.
SmartKarrot
JUNE 11, 2021
Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years.
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