InMoment XI
MAY 2, 2024
The benchmarks serve as a valuable tool for organizations looking to assess their reputational performance, set goals, make informed decisions, and drive continuous customer experience improvement. While it may seem like a small difference, it goes a long way in showing customers that their feedback matters.
Kustomer
JANUARY 7, 2022
Transparency, communication and proactive solutions are able to go that extra mile even in the event of an unexpected complication with an order or service. Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate. Why Holiday Customer Self-Service Matters.
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CSM Magazine
JUNE 20, 2016
One of the biggest changes undoubtedly being the shift from a voice-only call centre to the omni-channel contact centre, which encompasses any and all customer contact points, from web chat and email to social media and self-service. Customer service agents are the brand representatives your customers engage with.
BirdEye
JUNE 21, 2023
It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. Wendy’s continuously analyzes the competition’s social media posts to burn them with their own tweets. The truth is social media done right is an investment.
Kustomer
OCTOBER 2, 2020
Let’s take a closer look at some of the most common new and existing consumer expectations, the importance of meeting these desired outcomes and how your brand can properly deliver on exceptional customer service and engagement: What Do Customers Expect From Customer Service?
Service Untitled
MAY 26, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? Want to meet Biggby Bob?
ReviewTrackers
OCTOBER 6, 2017
But app reviews aren’t merely a crucial source of information for smartphone- and tablet-brandishing users looking to download their next productivity tool, game, image editor, recipe book, multimedia companion, what-have-you; they’re also one of the main factors influencing where a developer’s app ranks in app store search results.
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