CSM Magazine

OCTOBER 6, 2023

Customer service isn’t an easy field to work in. Customer service call centers can be especially stressful for the employees who work there day to day. Here are six improvements you can make to improve employee satisfaction and retention in call centers. Go Green People want to feel good about the place they work. Why not make it a little easier by converting the office to solar power.?

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SurveySensum

OCTOBER 6, 2023

A team of developers was enhancing a fitness app with new features but was uncertain about user responses. So, they decided to launch an in-app survey to gather insights and enhance user satisfaction. The challenge was finding the right time and place for these surveys. Initially, they triggered surveys right after users completed workouts, but it resulted in low response rates.

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Magellan Solutions

OCTOBER 6, 2023

Heads up: Two-thirds of customers will IMMEDIATELY QUIT doing business with a brand if that brand provides POOR CUSTOMER service ! Consequently, this means decrease in loyal customers and eventually profit loss. The best way to stop this from happening? Prevention. You want to leave a good impression with your customers by satisfying them on every interaction point you have with them.

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Think Customers

OCTOBER 6, 2023

What do music festivals, real estate developers, and the Caribbean island of Anguilla have in common? They all have been greatly impacted by the explosion of generative AI, with no signs of slowing down. They are part of the AI long tail, where the technology’s explosive growth reverberates and ripples in unexpected ways. And they are just some examples shared by AI experts and practitioners at the recent GAI World conference in Boston.

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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SaleMove

OCTOBER 6, 2023

While it’s a bit too early to start hanging the stockings, it’s always a good idea to look into efficient customer service. The post It’s Never Too Early For More Efficient Customer Service appeared first on Glia Blog | Digital Customer Service Explained.

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Customer Service Blog Customers Contact Center 75

Brad Cleveland Blog

OCTOBER 6, 2023

Feedback from customers is like oxygen. Your organization has to have it to survive and thrive. Voice of the Customer, or VOC, is the process of listening to and really understanding customers. It’s more than simply analyzing survey data. When … Continue reading → The post Voice of the Customer: As Essential as Oxygen appeared first on Brad Cleveland.

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SurveySparrow

OCTOBER 6, 2023

Have you ever wondered about the ethical implications of the surveys you conduct? Surveys are powerful tools for gathering data, but they come with responsibilities. So, w hat is the fine line between collecting valuable data and ensuring ethical survey practices ? Handling sensitive information with care and respect is vital. Recent statistics show that ethical conduct improves the quality and reliability of the collected data.

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MyCustomer

OCTOBER 6, 2023

Your business succeeds when customers get what they want and need. And to consistently deliver on that brand promise, you need an exceptional workforce.

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Customer Experience Customers Brands 62

Brad Cleveland Blog

OCTOBER 6, 2023

Feedback from customers is like oxygen. Your organization has to have it to survive and thrive. Voice of the Customer, or VOC, is the process of listening to and really understanding customers. It’s more than simply analyzing survey data. When … Continue reading → The post Voice of the Customer: As Essential as Oxygen appeared first on Brad Cleveland.

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Feedback Customers Contact Center Call Center 26

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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SmartKarrot

OCTOBER 6, 2023

Introduction Effective customer service brings 86% of the customers back to a brand as long-term accounts. Being of such importance, companies are relying on client partners to do a strategic and effective job of customer service. The role of a client partner is crucial and complicated. Such a role involves working very closely with the clients to understand their requirements, end goals, and expectations.

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Download Communication Reference Feedback 10

Forrester's Customer Insights

OCTOBER 6, 2023

Generative AI continues to be the topic du jour, as businesses race to understand the technology for fear of being left behind. But what about consumers? Forrester is closely tracking this. I’ll be taking you through how consumers know, feel, and use Generative AI every quarter.

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Consumers Blog Technology B2C 56

BirdEye

OCTOBER 6, 2023

Your business’s online reputation management is your bread and butter. Your brand reputation management should be your #1 marketing priority. It takes years to build and only takes seconds to destroy. In our digitally connected world, information spreads like wildfire. Reputational risk is the potential harm to an organization's credibility. It occurs when actions, events, or circumstances lead to a negative perception that can damage one's reputation.

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ShepHyken

OCTOBER 6, 2023

This week, we feature an article by Claron Kinny, Content Specialist at Beaconstac , the one-stop solution for all things QR. He writes about the strategies and tools to build customer loyalty. Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape. In 2023, businesses face unique challenges in understanding and retaining their customer base.

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2023 Loyalty Social Media Loyalty Programs 61

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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