Customer Service vs. Customer Experience: Explained
Help Scout
AUGUST 22, 2023
The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.
Tue.Aug 22, 2023
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Expect Cutting-Edge Techniques and Unmatched Support with Sago Research Labs
2020 Research
AUGUST 22, 2023
Integrating cutting-edge techniques into your market research helps you uncover hidden connections between attention, arousal, and emotions which drive smarter business decisions. Discover how Sago Research Labs provides advanced and comprehensive qualitative solutions and neuromarketing tools to delve deeper into participants’ behavioral and emotional responses.
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Using ChatGPT for Customer Service
Help Scout
AUGUST 22, 2023
How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?
The Benefits of Being Customer-Centric for Gaming Studios
Helpware
AUGUST 22, 2023
Many gaming studios say they care about their customers, but do they? Gaming companies that build customer-centricity into their way of working can reap proven business benefits.
The Ultimate Guide to Monetizing Customer Learning
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
The Ultimate Guide to Knowledge Base Management
Help Scout
AUGUST 22, 2023
Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.
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CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
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These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
Help Scout
AUGUST 22, 2023
In a world where support is often thought of as a cost center, these remarkable customer service stories will remind you of its true potential.
The Industrial Metaverse Is A Good Idea That Needs A Better Name
Forrester's Customer Insights
AUGUST 22, 2023
The industrial metaverse doesn’t exist yet, but many of its building blocks do — and already connect physical and digital experiences to deliver value in asset-intensive industries like manufacturing.
Go-To Scripts for 16 Tricky Customer Service Scenarios
Help Scout
AUGUST 22, 2023
Use this guide to train new team members, engage in role-playing exercises, or just refine your own approach to customer service scenarios.
Rubrik Acquires Laminar: Data Resilience And Security Join Forces
Forrester's Customer Insights
AUGUST 22, 2023
As security threats increase, data protection and security practices continue to merge. Data resilience firm Rubrik recently announced its acquisition of Laminar, a data security posture management (DSPM) vendor. Together, they aim to enable consistent and unified data security posture visibility that spans on-premises and cloud-based environments.
The Verint Experience Index: Retail
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
How Beacon Helps You Deliver Great Customer Service
Help Scout
AUGUST 22, 2023
Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.
AI Advertising Is An Economic Multiplier, Provided You Own It
Forrester's Customer Insights
AUGUST 22, 2023
Marketers: Re-consider your cost-saving ambitions for AI advertising content development. A U.S. District Judge affirmed the US Copyright Offices’ long-standing position of “human authorship,” ruling that AI-created art cannot be copyrighted. Judge Beryl Howell writes that U.S. copyright law does not “protect works generated by new forms of technology operating absent any guiding human hand.
The 9 Big Benefits of Live Chat for Customer Service Teams
Help Scout
AUGUST 22, 2023
Learn how adding live chat as a customer service channel can help you improve the customer experience, increase agent productivity, and much more.
Forrester’s 2023 Enterprise Architecture Awards Winner And Finalist For EMEA
Forrester's Customer Insights
AUGUST 22, 2023
Learn how our EMEA Enterprise Architecture Award winner and finalist use outcome-driven enterprise architecture for business success.
11 Tips to Drive Learning Content Consumption
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Help Scout
AUGUST 22, 2023
Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.
Forrester’s 2023 Technology Strategy Impact Award Winner And Finalists For EMEA
Forrester's Customer Insights
AUGUST 22, 2023
Learn how the technology strategy award winner and finalists drive customer-obsessed transformation with their technology strategies.
16 Customer Service Tips to Never Forget
Help Scout
AUGUST 22, 2023
The best customer service tips can only come from world-class teams. Here are 16 tips for delighting your customers.
7 Predictions for Customer Service and Support in 2023
Help Scout
AUGUST 22, 2023
Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.
Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
5 Practical Ways to Automate Ecommerce Customer Service
Help Scout
AUGUST 22, 2023
Discover 5 practical ways ecommerce companies can consistently deliver a better customer experience using simple help desk automations.
How Building a Community Can Supercharge Your Customer Service
Help Scout
AUGUST 22, 2023
Brand communities are helping companies supercharge their customer service with insights into customer needs, expectations and desires.
Relationship Marketing: The Value of Marketing to Current Customers
Help Scout
AUGUST 22, 2023
Relationship marketing is customer marketing strategy that emphasizes retention, loyalty, satisfaction, and lifetime customer value.
21 Key Customer Service Skills (and How to Develop Them)
Help Scout
AUGUST 22, 2023
Learn what customer service is and why it's important. Discover the 21 customer service skills every support professional needs to thrive.
10 Questions to Ask Before Buying an LMS
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
The Role of Customer Stickiness in Building Enduring Loyalty
Help Scout
AUGUST 22, 2023
Learn what customer stickiness is and how SaaS businesses can both improve stickiness and transform it into enduring customer loyalty.
The 27 Best Customer Service Books
Help Scout
AUGUST 22, 2023
The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company.
What Is Customer Retention + 16 Proven Retention Strategies
Help Scout
AUGUST 22, 2023
Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior.
AI, Curiosity, and the Future of Human Customer Service
Help Scout
AUGUST 22, 2023
When AI can answer (some) customer questions, what is the role of humans in support? The answer is bringing human curiosity back into service.
The Open CCaaS Advantage Report
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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