InMoment XI

FEBRUARY 8, 2024

Companies of all sizes are always looking for ways to improve their bottom line. Whether that be through cost-saving measures, increased operational efficiency, or strategic initiatives to boost revenue, the pursuit of financial success is a constant in the business world. As you look to improve your business, consider contact center optimization. This will improve your business by enhancing operational efficiency, elevating customer satisfaction, and fostering a more agile and responsive custom

Contact Center 260

Contact Center Multi-Channel Social Media Competitive Advantage 260

Beyond Philosophy

FEBRUARY 8, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Let’s begin this week’s issue with a test. I am going to share a British idiom, and you are going to determine what it means. It’s simple enough, yes? We will be on the honor system, so score yourself as you go along.

Presentation 78

Presentation Consulting Interaction Reference 78

Cyara

FEBRUARY 8, 2024

For some time now, contact centers have felt the pressure building to adopt or upgrade their existing conversational AI solutions. In 2023, the dam finally broke. After ChatGPT went mainstream, it quickly became clear that conversational AI would forever change the way brands interact with their customers.

2024 76

2024 Contact Center 2023 Interaction 76

Brandwatch CX

FEBRUARY 8, 2024

Master the art of social media bios with tips for brands and marketers. Elevate your online presence, attract followers, and boost engagement effortlessly.

Social Media 85

Social Media Brands Engagement Marketing 85

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

CSM Magazine

FEBRUARY 8, 2024

Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. This collaboration is set to empower organisations with unparalleled IT and customer service solutions, driving significant advancements in customer experience and digital transformation. Kieran Brady, Group Sales and Marketing Director at Redcentric said “We are pleased to be partnering with Cirrus, to offer the market an omni-channel contact ce

Innovation 52

Innovation Communication Customer Relationships Customer Service 52

Zonka Feedback

FEBRUARY 8, 2024

In a world driven by evolving consumer needs, understanding your audience is crucial. The easiest and the most effective way is by leveraging email surveys. Whether you're evaluating customer satisfaction, gathering product feedback, or refining services, email surveys provide a direct channel to engage your target audience.

Feedback 52

Feedback Customer Satisfaction Consumers Engagement 52

Gainsight

FEBRUARY 8, 2024

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams are now being called upon to think more commercially and demonstrate their direct impact on business revenue. As the SaaS industry matures and competition intensifies, the role of CS has expanded beyond mere support functions to become a critical driver of revenue growth and profitability.

Customer Success 52

Customer Success 2024 Touchpoint Financial 52

CSM Magazine

FEBRUARY 8, 2024

Game localization is important to make sure that online gaming games are changed to fit the likes, rules, and cultural norms of different people. Putting together a fun game that anyone can play requires more than just translating words. On the other hand, customer service is very important for online games, especially when it comes to localization.

Culture 52

Culture Customer Service Customers Events 52

Optimove

FEBRUARY 8, 2024

Optimove has been selected by 888AFRICA to assist the operator with player engagement and retention in African markets. Through the partnership, 888AFRICA – a joint venture partly owned by 888 Holdings – will utilise Optimove’s CRM marketing solution, which has several features including in-depth customer insights, smart orchestration, enhanced marketing attribution and personalisation at scale.

Engagement 40

Engagement Customer Insights Insights Marketing 40

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Amplifai Coaching Category

FEBRUARY 8, 2024

Job interview questions for Call Center Manager, Call Center Team Leader, and VP of Operations roles with expert strategies to ace your interview and lead successfully.

Call Center 52

Call Center Management 52

Optimove

FEBRUARY 8, 2024

Kindred Group PLC-owned Unibet has announced a new partnership with Optimove that will see the former fully optimising its CRM marketing activities. The strategic investment into Optimove by Unibet shows a continued commitment to scaling retention and player lifetime as a key growth indicator for the business. The post Kindred’s Unibet signs up Optimove as exclusive CRM partner appeared first on Optimove.

Marketing 40

Marketing 40

Forrester's Customer Insights

FEBRUARY 8, 2024

Thanks to the widely publicized cybersecurity talent shortage, degree requirements are fading from job postings – even for US Federal contractors – and being replaced by demonstrable skills challenges, making expensive four-year programs less appealing to high school grads and those in the workforce looking for a career change. To keep up, colleges and universities are doing some rethinking of their own as many attempt to carve out a slice of the cybersecurity skills and training pie.

Management 34

Management Customers 34

Optimove

FEBRUARY 8, 2024

As marketers start using ChatGPT, Google’s Bard, Microsoft’s Bing Chat, Meta AI or their own large language models (LLM), they must concern themselves with “hallucinations” and how to prevent them. The post How to protect against and benefit from generative AI hallucinations appeared first on Optimove.

Marketing 52

Marketing 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

2020 Research

FEBRUARY 8, 2024

Key Takeaways: Canadians have the lowest engagement with New Year’s resolutions, with only 43% making resolutions and many Canadians not believing in their efficacy. UK respondents have limited optimism and tend to set larger, more ambitious resolutions compared to other countries. Americans have strong commitment and belief in resolutions, with over two-thirds making resolutions each year and a majority successfully completing past resolutions.

2024 59

2024 Download Engagement Insights 59

Forrester's Customer Insights

FEBRUARY 8, 2024

It is an iconic scene – the Ring of Power flying through the air in slow motion as Frodo tumbles to the floor of the Prancing Pony. As drunken revelers look on and the ring slips onto his finger, the small, frightened hobbit vanishes into thin air. Frodo Baggins is invisible.

Customers 32

Customers 32

Optimove

FEBRUARY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it matters: Excessive generosity in marketing, like giving consumers greater discounts than necessary, can lead to lower profit margins and missed opportunities. This blog post will cover how marketers can evolve from “too generous” to “generous enough” in marketing.

Marketing 52

Marketing Omnichannel Download Sports 52

Forrester's Customer Insights

FEBRUARY 8, 2024

You've heard about high-performance IT. Now learn how the CISO and the security organization fits into this new technology model.

Technology 34

Technology Insights Management 34

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights