egain-support 
eGain Blogs
NOVEMBER 7, 2022
eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. It will focus on “culture, people processes, and the many different types of technologies supporting organizations as they excel in their industries.” eGain brings its expertise to the conference.
eGain Blogs
OCTOBER 29, 2021
Keynote session by eGain and IRS. New innovative and collaborative technologies have been tested and improved to support new models and processes while people have found new ways to socialize and build relationships – all important developments for strong knowledge sharing in the organization. Keynote session by eGain and IRS.
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eGain Blogs
OCTOBER 19, 2021
With eGain 21, we have raised the bar yet again! In eGain 21, we’ve organized our customer engagement solution into three logical hubs: Conversation Hub to connect , Knowledge Hub to better solve , and. Here are some exciting, new capabilities in eGain 21. Expanded customer messaging channel support. Conversation Hub.
eGain Blogs
MAY 18, 2022
Sam Hahn, Technology Evangelist at eGain spoke about the state of digital customer service and knowledge management in the public sector with Daniela Fayer, publisher at Defense One. She spoke at KMWorld Connect 2021 where she had shared the stage with eGain. The risk-free offer for support. Can you share some examples with us?
eGain Blogs
OCTOBER 10, 2019
After all, we are a pioneer with more than decades of experience in both those spaces, and we lead the industry in the breadth and depth of supporting digital channels such as messaging, virtual assistant, chat, cobrowse, social, and email. appeared first on eGain Blog. out of 5.0 is the highest among all the 14 vendors evaluated!
Comm100
OCTOBER 30, 2020
Best for: Companies that want to offer a purely automated service without live chat agents to support. To give you a couple of chatbot examples; the bot can escalate the chat to the right human-centered support channel based on the customer tier (for example, free, paying, or premium). Ready to explore the best chatbots of 2020?
eGain Blogs
JANUARY 4, 2018
This is an extract from an interview* that eGain’s SVP of Marketing, Anand Subramaniam, gave to Contact Center Pipeline for their feature article, Blending AI With Support. eGain, along with Forrester Consulting, asked 5000 consumers what they hated the most when they asked for customer service help. Empathy helps drive action!
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