Employee Experience Multi-Channel Omnichannel Technology 
BlueOcean
NOVEMBER 13, 2023
How are other customer experience leaders delivering? What new trends and technologies are on their mind? One of his recent podcasts with the CEO from Avaya digs into the role of employee experience—a topic we believe should always be top of mind as the contact center evolves. How are they overcoming new challenges?
Quadient
FEBRUARY 9, 2022
Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX. Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. Digital and omnichannel connection. Enhanced employee experience (EX) and productivity.
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Quadient
FEBRUARY 9, 2022
Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX. Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. Digital and omnichannel connection. Enhanced employee experience (EX) and productivity.
TechSee
AUGUST 26, 2020
However, enhancing the customer journey requires an equal focus on another dimension of customer service: the employee journey. Omnichannel vs Multiexperience. Omnichannel is also limited in its focus, considering only the relationship between the company and the customer, without factoring in employee experience.
Lumoa
APRIL 28, 2024
More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in.
Bold360
AUGUST 18, 2020
Adoption of self-service is largely being driven by customer preferences around how and when they want to engage with brands in a 24/7, multi-channel business climate, as well as by operational/organizational needs to scale customer engagement amid uncertainty. Employee Experience. Customer experience.
BlueOcean
NOVEMBER 29, 2023
At Blue Ocean, we have long held the position that the customer experience and the employee experience are inextricably linked. We’ve said it so often it’s become cliché, but we stand by the concept that happy employees make for happy customers, and in outsourcing, happy customers make happy clients.
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