ChurnZero

DECEMBER 15, 2020

Criteria Corp’s Customer Success Team (and a few furry friends). Criteria Corp’s Customer Success Team is primarily based in Los Angeles, but includes team members across the US (Chicago, Denver.). Learn what Patrick Blanton, Vice President of Customer Success shared about his team.

Customer Success 98

Customer Success Customers Metrics B2B 98

Gainsight

DECEMBER 8, 2022

If there’s one thing every customer success (CS) leader is talking about these days, it’s digital customer success. . The notion of having to scale or be more efficient with resources by leveraging digital channels and programs is one that excites any customer organization, big or small. Learn More.

Customer Success 52

Customer Success Roadmap Touchpoint Customers 52

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. There’s a sign they have at French railroad crossings where it says ‘un train peut en cacher un ature.’ Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC? 5/ The startup’s guide to Customer Success.

Webinar 98

Webinar 2022 Customer Success Metrics 98

ChurnZero

DECEMBER 11, 2020

A s much as I hope you enjoyed this poem, it’s time Customer Success leaders stop hoping for approval and watering down their budgetary needs for fear of rejection. . The best investment your company can make is in its customers – and that means investing in Customer Success. . Watch now. . .

Customer Success 59

Customer Success ROI Leadership Technology 59

SmartKarrot

MAY 8, 2020

Apply here: [link] Role: Customer Success Manager Location: San Francisco Bay Area, US/Remote Allowed Organization: Cyara The Customer Success Manager focuses on all aspects of the customer’s journey post-sales, with a mission to delight the customers, help them achieve success and create customers for life.

Customer Success 10

Customer Success Customers Management Customer Satisfaction 10

Gainsight

DECEMBER 10, 2020

Then, I’ll meet with Marketing to discuss content and campaign strategies so we can effectively get the word out to customers and prospects. At Gainsight, we believe customer success is a company-wide priority. How do you drive customer success in your role? . Shoshin hard at work.

Marketing 52

Marketing Management Roadmap Touchpoint 52

Totango

OCTOBER 2, 2017

Whether by region, product, vertical, or any other business parameter they define, Customer Success Managers (CSMs) are broken into teams to give them focus, tailored processes, and specific metrics that make sense for their line of business. Why should your company use Totango SuccessTeams?

Customer Success 87

Customer Success Demo Leadership Metrics 87