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2023 consumer data report: How online reviews shape multi-location businesses

BirdEye

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

2023 113
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5 Ways to Improve Customer Service in Healthcare

Comm100

Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . The problem is the healthcare industry in general is falling behind when it comes to remote accessibility.

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Drip marketing: How to plan and execute effective campaigns

BirdEye

In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. API integrations allow dripping across multiple channels like email, SMS, or web ads. Advanced tools track opens, clicks, and purchases to gauge engagement. Today’s marketers understand this well.

Marketing 109
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Understanding Major Trends in Healthcare M&A and Investment

West Monroe

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Featured Content. Operating model impacts.

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Why Exceptional Patient Experience is Critical to the Health of Healthcare

Strativity

As the healthcare industry increases digital touchpoints and capabilities, healthcare consumers are becoming more engaged and are demanding an improved patient experience. Many healthcare providers, such as the Cleveland Clinic , are implementing different strategies to improve the patient experience.

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The Future of Live Engagement Is Here as Vee24 Launches V11 Intelligent Conversational Experience

CSM Magazine

The New Platform Raises the Bar for Live Digital Customer Engagement. Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. The new release raises the bar on live engagement technology.

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Understanding Major Trends in Healthcare M&A and Investment

West Monroe

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. But we’re coming at that story a little differently this time around.