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Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

Salesforce reports that 55% of members would use their loyalty programs more if the rewards were personalized to reflect their unique needs. McKinsey agrees, saying that “earn and burn” transactional rewards programs aren’t enough to retain loyal members.

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Teams Score Big With Fans And Franchises!

Beyond Philosophy

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Each program targets specific team fans and celebrates that connection with a reward. Dunkin’ Donuts gives DD Perks® rewards program members coffee for $.87 appeared first on.

Sports 167
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Two reasons to analyze what customers say – just not what they do

OpinionLab

Consider a sports example, known for highly emotional fan behavior. My wife is a huge Atlanta Falcons fan, so the Super Bowl was tough for her as the Falcons blew a 25 point lead and lost to the New England Patriots in one of the more stunning collapses in sports history.

Sports 79
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A Diehard Fanbase of Customers Help Create Sales Champions

Think Customers

This is true as true in sales as is it in sports – probably more so. Whether that is a typical sales interaction or even a service interaction, it should be viewed as a selling opportunity as you engage with your customers in varying levels.”. But what’s the best way to develop diehard fans?

Sales 52
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Measuring Retention and Marketing ROI

SuiteCX

Customers do not react well to being told “you cannot join this brilliant reward program because we need a control group and you’re in it”. Self-selection bias; this is the big loyalty program measurement challenge. For programs with a loyalty currency (e.g. This makes sense. They are equally important.

ROI 40
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Measuring Retention and Marketing ROI

SuiteCX

Customers do not react well to being told “you cannot join this brilliant reward program because we need a control group and you’re in it”. Self-selection bias; this is the big loyalty program measurement challenge. For programs with a loyalty currency (e.g. This makes sense. They are equally important.

ROI 40
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10 Cool Chatbot Examples to Inspire Your Project

Inbenta

TravelClub is the leader reward program in Spain with over 6 million subscribers. It serves as a platform to buy and sell tickets to different events like sports matches, music concerts and theater plays, among other activities. . TravelClub. Stubhub is an American ticket exchange and resale company.

Insurance 105