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The Biggest Challenges For Businesses Wanting To Attract And Retain Customers

CSM Magazine

With the advent of digital technology and social media, customer expectations are higher than ever. Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Businesses must navigate these waters carefully to build a loyal customer base.

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Top 13 marketing channels for your business

BirdEye

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

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Insider Tips for Outstanding Customer Support in Online Casinos

CSM Magazine

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. The path to extraordinary customer support in online casinos is multi-faceted. This is all underpinned by the latest tech innovations.

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Enhancing Automotive Customer Experience: Key Trends and Strategies

SurveySparrow

Omnichannel Engagement for Seamless Experiences From online browsing to in-person dealership visits, customers expect a seamless transition across channels. Imagine a car manufacturer partnering with a technology company to create seamless in-car entertainment experiences. This sense of community enhances brand loyalty.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Brands have given key attention to Social Media. Need more dog treats for your furry friend?

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McKinsey Thinks Bland, Generic Loyalty Programs Are Killing Business – And They May Be Right!

Beyond Philosophy

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. Loyalty programs continue to grow, but they are also tending to become more closely integrated with brand-building and multi-channel customer experience optimization. Michael Lowenstein, Ph.D.,

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Brand Move Roundup – April 21, 2020

C Space

Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.

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