CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Promote your event through social media, email campaigns, and digital advertisements. Curate high-quality content that not only educates but also entertains and inspires your audience.

Events 95

Events Entertainment Transportation Workshop 95

NetBase

MAY 1, 2019

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Updated May 2019. Here’s an overview of what we’ll cover.

Social Media 43

Social Media Metrics Brands Insights 43

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. Media management software innovation. Strides with streaming.

2020 52

2020 Innovation Entertainment Social Media 52

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. This is all underpinned by the latest tech innovations. Superior customer service ensures that the user experience is exceptional.

Multi-Channel 52

Multi-Channel Entertainment Social Media Loyalty 52

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. Besides the evident entertainment value, interactive content plays another vital role—it’s a treasure trove of insights.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

Maru Group

MARCH 16, 2021

By Audra Priluck, Vice President, Media & Entertainment | March 16, 2021. million views on social media across their ads, trailers, and teasers. On social media there were over 4 million mentions of the Super Bowl itself and a total of 7.5 million mentions of all things Super Bowl-related.

Sports 52

Sports Innovation Events Social Media 52

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. Westergaard interviews a range of industry leaders from some of the most innovative and successful brands today.

Customer Service 98

Customer Service 2004 Entertainment Download 98

Uniphore

JUNE 22, 2021

You listen to your customers on social media. So, we had to make their rants more entertaining. They have made your call center a glass house on social media. If you’re a customer experience leader charged with testing the potential of innovative technologies, first listen to your front office staff.

Call Center 87

Call Center Contact Center Social Media 2021 87

Alida

DECEMBER 22, 2016

Imperfect, authentic social media sharing. As a result, the app is transforming the social media world. Since its launch, Snapchat ushered the rise of ephemeral sharing—an evolution of social media sharing where content disappears within 24 hours. Impressive innovations in offline retailing.

2017 0

2017 E Commerce 2016 Social Media 0

Optimove

NOVEMBER 15, 2022

Tip #4: Make it innovative. Tip #5: Make it social. Over 50% of the global Gen Z demographic uses social media daily, spending almost 3 hours scrolling through their social media feeds to connect with others, pass the time, and discover entertaining content. Tip #6: Make it entertaining.

Engagement 59

Engagement Marketing Social Media Entertainment 59

Up Your Service

MARCH 11, 2019

Xian’s entertaining and innovative antics were captured on video and went viral on social media. Many people now come to the store to see Xian’s innovative merchandising technique, and are engaged to shop and buy at SM.

Workshop 85

Workshop Entertainment Social Media Innovation 85

ThriveableBiz

NOVEMBER 13, 2023

For continuous improvements and creative innovations, to stay ahead of your competitors. And in the digital & social-engagement economy, every business is essentially a media-publisher. Your content & ad campaigns are just like any entertainment brand. The problem is also that Facts are often not exclusive to you.

Insights 52

Insights Marketing Entertainment Social Media 52

BirdEye

DECEMBER 8, 2023

Leverage social media platforms 4. Leverage social media platforms Social media management builds brand awareness and customer loyalty. Boost your online reputation management by creating a website and establishing a social media presence. Drives revenue growth efficiently. Rebranding?

Marketing 59

Marketing Social Media Advertising B2B 59

SurveySparrow

SEPTEMBER 5, 2023

Imagine a car manufacturer partnering with a technology company to create seamless in-car entertainment experiences. Let’s look at the major challenges and explore how innovative strategies can lead to triumphant outcomes: 1. Just as creativity drives the entertainment industry, innovation drives automotive customer experience.

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

Alida

JULY 28, 2016

Social media platforms such as Twitter, LinkedIn, Facebook, Snapchat and Instagram are examples of the real-time datafication of customers’ lives. Join 400+ marketers, customer experience and innovation pros by registering today. Big data is not just about digitizing existing information. The big drawback of big data.

2010 160

2010 Social Media 2016 2013 160

BirdEye

JULY 25, 2023

Robert Ciadini, the man who coined the term social proof , says: “The greater the number of people who find any idea correct, the more the idea will be correct.” Why is social proof important? Social proof draws in clients and customers by boosting your brand awareness and reputation. followers on TikTok and 4.3

Social Media 52

Social Media Advertising Fashion Brands 52

delighted

JUNE 3, 2021

On the other, recent developments in IT infrastructure and data analytics have made it possible to track a customer’s journey across multiple touchpoints, from social media ads and interactions, to the website, app, chat, customer service calls and email, and finally back to the brick-and-mortar store.

Omnichannel 101

Omnichannel Retail Consumers 2021 101

SurveySparrow

NOVEMBER 26, 2019

The list contains every kind of quote, be it content marketing quotes, digital marketing quotes, relationship marketing quotes, marketing quotes for social media, word of mouth marketing quotes or brand marketing quotes, we have literally created a one-stop-shop for you. Social Media Marketing Quotes.

Marketing 90

Marketing Social Media Advertising Brands 90

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

BirdEye

JULY 10, 2023

For example, a content creator sharing your products or services on their social media can help encourage their audience to check out your business offerings. Fosters innovation: Brand alliance can help companies push the boundaries of innovation and offer unique product experiences that increase their competitive edge in the market.

Brands 52

Brands Fashion Social Media Retail 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Brand Example: Netflix revolutionized the entertainment industry by understanding the evolving preferences and viewing habits of customers, including the importance of effective web design.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Brand Example: Netflix revolutionized the entertainment industry by understanding the evolving preferences and viewing habits of customers. Basically why and how customers are interacting with your brand.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

Experience Investigators by 360Connext

OCTOBER 1, 2014

It’s a small window of time to allow your words to captivate them without the distractions of social media noise or the 10 tabs they have open in their browser. They should enlighten, entertain or educate. Who came up with the most creative social media campaign or packaging design for bandages?

E-support 274

E-support 2013 2014 Social Media 274

TechSee

JUNE 12, 2018

Through new mobile technology, AR has emerged as an innovative tool that allows brands an almost unlimited opportunity to interact three-dimensionally with consumers on their mobile devices. Brands can also incorporate entertaining activities to engage the customer. See what’s trending before making the big decision.

Apparel 152

Apparel Customer Experience Retail Sales 152

Up Your Service

MARCH 11, 2019

Xian’s entertaining and innovative antics were captured on video and went viral on social media. Many people now come to the store to see Xian’s innovative merchandising technique, and are engaged to shop and buy at SM.

Workshop 45

Workshop Entertainment Social Media Innovation 45

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Brands have given key attention to Social Media.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Hallmark Business Connections

AUGUST 26, 2021

Over the years, organizations have successfully brought positive attention to their brands during this celebratory occasion by rewarding CX stars, highlighting customer service case studies on corporate intranets and social media, and hosting fundraisers. Use your imagination.

Customer Service 77

Customer Service Customer Service Representative 2021 Events 77

NetBase

SEPTEMBER 2, 2020

For example, our social media analytics tool shows clusters of consumer conversations surrounding safety and COVID-19. For that we look to the social media analytics behind KOLs. With each of these bars comes clickable blogs, social media posts by users, etc. Events and Issues Brands Must Monitor.

Brands 52

Brands Social Media Airlines Consumers 52

BirdEye

APRIL 5, 2023

You might also consider reserving social media accounts with your business name just in case. Consider using buzzwords that reflect your company’s core values or mission when coming up with your media company name ideas. Choose words that scream innovation, creativity, and results. What are cool business names?

Government 98

Government Social Media Consulting Brands 98

Lithium

MAY 2, 2023

More information about the Khoros Kudos Awards can be found on the contest page on Atlas Marketing The Social Marketing Paradox - Redux Something rather curious has happened since the inception of social media. Suddenly every brand now had a mainline into their customer’s entertainment feeds.

2023 52

2023 Webinar Entertainment Social Media 52

CSM Magazine

OCTOBER 20, 2020

Cloud-native allows internal innovation and agility and provides a platform for developers to advance customer experience with the use of personalised support, mobile apps and remote ordering. Innovation. For example, entertainment and theme parks can provide apps that can be tailored to each customer. Make It Personal.

Customer Experience 52

Customer Experience Download User Experience Entertainment 52

Eptica

MARCH 18, 2016

Customers are pushing retailers to innovate and deliver new services , improved experiences at lower prices. An entertainment retailer took 152 hours to answer an email, then responded to the same question on Facebook in 6 minutes. Author: Pauline Ashenden Retail is one of the most competitive sectors in the economy.

Retail 49

Retail E Commerce Customer Service Entertainment 49

BirdEye

APRIL 19, 2023

Social media management Many companies need help when it comes to social media, especially with the number of platforms available. But, you don’t need to be a TikTok star or Instagram influencer to be able to navigate the business side of social media. So if you can’t beat them, join them.

2023 97

2023 Social Media Consulting Events 97

Michelli Experience

MARCH 25, 2016

Living in the information age where there’s YouTube, from which hours are consumed for entertainment, as well as different social media platforms like Facebook and Twitter—everything has evolved to accommodate a more visual and tech-savvy generation. When people call support centers, it’s because they need certain information.

Entertainment 45

Entertainment Customer Service Social Media Healthcare 45

Avaya

APRIL 9, 2019

Athletes are more entertaining, stats are more revealing, tech is more advanced, and the experience is prime! Digital Media & Streaming: Where Is It Headed? 5G is in its infancy : 5G’s impact on the sports and entertainment world makes it difficult to identify all potential opportunities.

Sports 51

Sports Entertainment Contact Center 2019 51

Customers Rock!

MAY 10, 2012

Good News for Social Customer Service. Having been a Lithium customer for the past two years, when I was the Verizon Community program manager and social media strategist, I am probably a bit different from other “thought leaders” who attended the briefing and the event. Improving Social Media Marketing.

Social Media 69

Social Media 2012 Events Entertainment 69

Magellan Solutions

JULY 5, 2021

Innovation and improvements in technology now highlights its non-voice customer support as well. . Social Media Chat Support. Case 5: B2B On-site Entertainment Provider. Voice services cemented the Philippines customer service outsourcing in the global outsourcing industry. Live Chat Support. Phone Calls.

Customer Service 52

Customer Service Average Handle Time E Commerce E-support 52