Lithium

MAY 2, 2023

More information about the Khoros Kudos Awards can be found on the contest page on Atlas Marketing The Social Marketing Paradox - Redux Something rather curious has happened since the inception of social media. Suddenly every brand now had a mainline into their customer’s entertainment feeds.

2023 52

2023 Webinar Entertainment Social Media 52

Experience Investigators by 360Connext

OCTOBER 31, 2014

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);''

2013 197

2013 E-support 2014 Social Media 197

Michelli Experience

MARCH 25, 2016

Living in the information age where there’s YouTube, from which hours are consumed for entertainment, as well as different social media platforms like Facebook and Twitter—everything has evolved to accommodate a more visual and tech-savvy generation. When people call support centers, it’s because they need certain information.

Entertainment 45

Entertainment Customer Service Social Media Healthcare 45

Experience Investigators by 360Connext

JANUARY 30, 2015

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);''

2013 252

2013 Customer Service E-support 2014 252

Avaya

OCTOBER 31, 2016

But then we saw the rise of technologies like cloud, mobility, social media and big data … and everything changed. We began seeing new tools specifically designed to enhance digital media, social media marketing, and mobile marketing, for example.

Technology 74

Technology Marketing 2017 Social Media 74

Avaya

JULY 22, 2016

But from an innovation, what’s-next perspective, we agree with Google: we need to be innovating for a world that is quickly embracing AI-first. Technology that was initially considered for entertainment, science and gaming, has crossed over into our everyday reality.

Customer Experience 56

Customer Experience Contact Center Entertainment Innovation 56

Experience Investigators by 360Connext

APRIL 30, 2015

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. Griled Cheese Joint Delivers on Customer Centric Services with a QR Code. Why Customer Support Email Should Be Considered Sacred.

Brands 266

Brands 2013 2014 Retail 266

Chattermill

SEPTEMBER 11, 2019

The rise of the entertainment platform is a true tale of disruption. The goal of the post is to distil some of the actionable key takeaways for customer experience practitioners. They’re shaking up the entertainment industry and offer a blueprint for delighting customers. Todd Yellin, Netflix’s VP of Product Innovation.

Customer Experience 76

Customer Experience Touchpoint Entertainment 2016 76

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

Lithium

JUNE 7, 2022

The partnership includes new TikTok API integrations, making it fast and easy for social media managers to manage their accounts and scale their content on TikTok—all without leaving the Khoros platform. Maximize your presence on the world’s fastest growing digital entertainment platform.

Social Media 10

Social Media Roadmap Webinar Entertainment 10

Avaya

MARCH 1, 2017

See their personal bios, career statistics, and social media activity. Building Fan Engagement Wall 3.0. Our fan engagement wall has gone stadium-wide. Avaya exhibits trust, innovation, and strength. We’re using the past, present, and future to create the best in-league fan engagement environment.

Sports 49

Sports Social Media 2017 Engagement 49

C3Centricity

JUNE 28, 2018

And to do that, effective CMOs play a larger role, taking on additional responsibilities in areas as diverse as internal culture, talent, IT purchasing, and customer engagement. 11 entertainer. However, the most influential CMOs also recognize that their ultimate job is driving business growth. confectionery business to Ferrero.

Marketing 59

Marketing Brands Information ROI 59

C3Centricity

JUNE 28, 2018

And to do that, effective CMOs play a larger role, taking on additional responsibilities in areas as diverse as internal culture, talent, IT purchasing, and customer engagement. 11 entertainer. However, the most influential CMOs also recognize that their ultimate job is driving business growth. confectionery business to Ferrero.

Marketing 54

Marketing Brands Information ROI 54

Qualtrics

JUNE 6, 2019

She drives the company’s corporate positioning, branding and identity, marketing campaigns, public relations, social media and field marketing efforts. She’s obsessed with media, music, design & film, and is dedicated to giving back. Prior to Adobe, she was the VP of marketing for Intel.

Brands 33

Brands Leadership Books 2018 33

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

APRIL 17, 2023

This can lead to improved customer satisfaction and loyalty. Overall, best Artificial Intelligence chatbots offer a cost-effective and efficient way to streamline communication, improve customer engagement, and enhance the overall user experience.

Communication 10

Communication ROI Customer Satisfaction User Experience 10

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Clarabridge is the only platform that can easily connect to all sources of customer feedback and analyze it in aggregate.

2015 97

2015 Multi-Channel 2014 CEM 97

Avaya

AUGUST 21, 2017

Sports fans are focused and engaged, with instant mobile access to info and entertainment. So it’s the responsibility of stadium operators, club owners, and tech partners to discover how to use innovative technology to create unique, immersive, automated, smart, social, and personalized experiences. The Avaya Experience.

Sports 50

Sports Entertainment Social Media Events 50

CXApp

FEBRUARY 27, 2018

On social media, you share content with friends, family and colleagues, and your “followers” get an opportunity to weigh in. On a personal or company blog you share content with your audience, hoping to drum up engagement, shares, and comments. A 2017 Gallup survey revealed that 51% of the average workforce is not engaged.

Engagement 40

Engagement Consumers Social Media Magazine 40

CXApp

FEBRUARY 27, 2018

On social media, you share content with friends, family and colleagues, and your “followers” get an opportunity to weigh in. On a personal or company blog you share content with your audience, hoping to drum up engagement, shares, and comments. A 2017 Gallup survey revealed that 51% of the average workforce is not engaged.

Engagement 40

Engagement Consumers Social Media Magazine 40

SurveySparrow

AUGUST 23, 2019

While there are tools to analyze the activities of customers, manually understanding the strategies that your competitors use will help you. Track their social media, marketing communications, outreach campaigns, and so on. 1 Be a boss on social media. Tell your customers how your product helps them.

Consumers 53

Consumers Sales Social Media Government 53

Beyond Philosophy

JUNE 20, 2015

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. In order for the company to protect and build bonding levels, our counsel was that the organization must continue to find innovative ways to meet the emerging needs of its customers.

B2C 102

B2C B2B Metrics Competitive Advantage 102

SurveySparrow

SEPTEMBER 28, 2021

Businesses integrate these platforms on their website, social media, SMS marketing, and other messaging channels. The responses from the bots and virtual assistants are automated but get tailored easily to the customers’ needs. As a result, the time a customer waits for query resolution decreases significantly. .

2021 52

2021 E-support Social Media E Commerce 52

Martin Hill-Wilson

JUNE 8, 2015

In those sectors any temporary shame from social media criticism is judged a short term headache. Music and other forms of digital entertainment have a real battle re-monetising their value proposition. Related Stories Social Customer Service: Talk Is Cheap, Action’s Much Tougher!

Multi-Channel 67

Multi-Channel 2015 Insurance 2003 67

Currency Alliance

FEBRUARY 26, 2019

Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). A loyalty program should be relevant to 80% of customers. How can we call that success? A little more context.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

SmartKarrot

SEPTEMBER 24, 2021

And, over here, I am not talking about long podcasts but mini podcasts to give useful insights to the customers on the go. The most successful B2B marketers post-COVID will try new and innovative things during the pandemic. Then you can draft meaningful content that is meaningful to your B2B media and influencers. Image Source.

B2B 11

B2B Customer Experience Multi-Channel Events 11