InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. It marks the dawn of an era where innovation transcends tradition, compelling the entire industry to follow suit or risk obsolescence.

Hospitality 260

Hospitality Call Center Retail NPS 260

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

2016 267

2016 Innovation Marketing Insights 267

Alida

DECEMBER 22, 2016

Gaining customer trust will become a more significant source of long-term competitive advantage. Imperfect, authentic social media sharing. As a result, the app is transforming the social media world. Impressive innovations in offline retailing. Trust as a business currency.

2017 0

2017 E Commerce 2016 Social Media 0

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

SurveySparrow

NOVEMBER 26, 2019

The list contains every kind of quote, be it content marketing quotes, digital marketing quotes, relationship marketing quotes, marketing quotes for social media, word of mouth marketing quotes or brand marketing quotes, we have literally created a one-stop-shop for you. Control your expenses better than your competition.

Marketing 90

Marketing Social Media Advertising Brands 90

C Space

APRIL 18, 2019

McGrath’s books, including the bestselling, The End of Competitive Advantage, are tomes for anyone looking for gamechanging thinking on business strategy and innovation. Another guest, Mike Sepso, understood early that entertainment was undergoing a massive digital transformation. The product itself, Critical: Listening.

Apparel 40

Apparel Social Media Entertainment 2002 40

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Adam Toporek. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59