InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Social Media NPS 260

Kitewheel

JULY 2, 2020

Sales of many non-essential items have decreased; in March 2020, retail sales experienced an estimated 8.7% To thrive, retailers must have a successful online store. Both new and experienced online shoppers are looking for a good experience in their online shopping. Attracting Customers .

Retail 52

Retail Social Media 2008 Consumers 52

C3Centricity

OCTOBER 22, 2020

More clothes stores are shut down than any other category because sales have gone online. I think we all consider ourselves to be savvy shoppers instore, but I think that this is because we have become aware of many of the sales tactics retailers use to get us to part with our hard-earned cash. You can’t be half right.

Retail 87

Retail Advertising Download Technology 87

SurveySparrow

SEPTEMBER 27, 2023

Entertainment and Content Recommendations: Streaming platforms and music services leverage big data for content recommendations, keeping users engaged. It’s like having a tech guru on standby, ensuring a smooth online experience. Big data helps create these bespoke experiences.

Customer Experience 52

Customer Experience E Commerce Loyalty Programs Social Media 52

Gainsight

MAY 18, 2020

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days. Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries. To be continued….

2020 105

2020 Events ROI Multi-Channel 105

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences. Pulse 2022?

2021 45

2021 Events Social Media 2013 45

C Space

MAY 6, 2020

To keep deals moving, brokers across the city have hastily shifted their operations online, conducting meetings on Zoom and showing properties virtually — the closest thing buyers can get to a look inside from the confines of lockdown. Sales might have increased even further, however, if Ocado had been able to scale up more quickly.

2020 52

2020 Brands Travel Books 52