SurveySensum

SEPTEMBER 11, 2023

And to do that you need to use a SaaS feedback platform that can set and track your SaaS KPIs the right way. Revenue These KPIs focus on the financial aspects of your SaaS business, helping you assess its growth and sustainability. It’s valuable for long-term financial planning and forecasting. But why measure it?

Metrics 52

Metrics 2023 Net Promoter Score Measurement 52

West Monroe

JANUARY 30, 2019

A full-scale, company-wide, CX transformation takes a significant operational and financial investment. Given that most companies will need to transform in phases, CX leaders need to continuously show progressive return on investment. Operational and financial data is important to collect as well.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40

delighted

DECEMBER 10, 2019

Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). Check out this post for more tips on maximizing customer feedback analysis.

ROI 40

ROI Measurement Customer Experience Metrics 40

Qualtrics

FEBRUARY 4, 2021

Transition experiences Key transition moments in an employee’s journey through their lifecycle : recruiting, onboarding , exit , promotion, financial events, and organizational changes. You can then begin to design a technology roadmap for realizing your IT strategy. Ways that IT contributes to business. Have we got a map?

Employee Experience 26

Employee Experience Return on Investment Download Technology 26

Alida

NOVEMBER 8, 2017

Early in my career, I worked for a financial services organization in their IT procurement department. In your experience, does customer feedback inform initiatives to improve the customer experience? What’s on your roadmap for customer initiatives at Vision Critical? How did you come to focus on customer-centric roles?

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

ChurnZero

MARCH 31, 2020

This all owed customers to passively give direct feedback and Untappd to collect the needed information for customer segmentation. They’ve also reevaluated their product roadmap, pausing less relevant items, so they could launch a new feature two months early. The second was an internal forum to share positive customer feedback.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Pointillist

AUGUST 14, 2018

telecom provider made a major investment in customer outreach, the likes of which they had not done before. They quickly reached a critical point where they needed to quantify the Return on Investment in order to decide whether to expand, contract or stop further investment in the customer outreach. A large, top 5 U.S.

Customer Journey 41

Customer Journey Metrics Measurement Touchpoint 41

Grade.us

JUNE 2, 2020

We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). GatherUp has the standard ORM and CX features — request and respond to reviews, monitor listings, send and receive surveys, manage customer feedback and support, etc. Auto-tagging.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Pointillist

JULY 25, 2018

Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback. Pick a mix of financial, customer and operational metrics. telecom provider made a major investment in customer outreach, the likes of which they had not done before.

Customer Journey 43

Customer Journey Events Metrics Government 43